OpenLM Agent Installation V4.4 - OpenLM Software License Management
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OpenLM Agent Installation V4.4

Introduction
OpenLM Agent may be installed on any number of workstations to enhance end-user experience and control. The goal is to allow administrators obtain additional information about licenses which can be used to more effectively manage resources. The possibilities include but are not limited to: providing individual stations with capability to monitor idle and potentially available licenses, reporting project information, and simplify starting, stopping or killing processes.

This document covers only installation and removal of OpenLM Agent. There are three options for installation including using standard Setup Wizard, silent installation, or installation with the help of Microsoft System Center Configuration Manager.

For more information about OpenLM Agent configuration and use, please see the following documents:

Introduction to Using OpenLM Agent

Configuring OpenLM Agent

Using Custom Commands

Installation

To begin working with OpenLM Agent, users need to initiate and configure installation using installation package openlm_active_agent_win_####.msi (“####” represents version number). Installation can be handled with standard Setup Wizard (see section in this document titled “Option A: OpenLM Agent Setup Wizard Installation” ), through silent installation (see section in this document titled “Option B: OpenLM Agent Silent Installation”), or with Microsoft System Center Configuration Manager (see section in this document titled “Option C: Open Agent Installation with SCCM”).

The Setup Wizard package is mostly an automated, on-screen process intended for single-user workstation installations. Silent installation (command prompt) and SCCM installations offer opportunities to do installations on multiple workstations from centralized servers without end-user involvement.

The installation file can be obtained from OpenLM sales or the download area of the website (visit https://www.openlm.com/download/ and locate the OpenLM Agent link).

Option A: OpenLM Agent Setup Wizard Installation

This installation method utilizes the assistance of the on-screen wizard to lead end-users through the installation.

1. Double-click the installer file to launch the installation. The Welcome screen for the OpenLM Agent Setup Wizard will appear (see Figure 1).


Figure 1: OpenLM Agent Setup Wizard

2. Click [NEXT] to reveal the License Agreement screen (See Figure 2).


Figure 2: The License Agreement screen

3. Read the license agreement and choose one of the following options (A, B or C):

A. If you do not want to continue the installation, click [Cancel]. A confirmation screen will appear with a warning that you will be exiting the installer without completing the installation. Click [Yes] to exit the installer.

B. Click [<Back] to return to Setup Wizard window (Figure 1).

C. In order to continue with the installation, click “I Agree” radio button (see Figure 3). This will make the [Next] button active. Click [Next] to advance to the OpenLM Extensions screen (see Figure 4).


Figure 3: License Agreement with “I Agree” checked.


Figure 4: The OpenLM Extensions screen.

4. The installer automatically checks for the presence of licensed software packages. If applications from OpenLM Extensions list on the screen are installed, they will be detected automatically, and checkboxes will be activated and checked by default. Review the options and uncheck only if it is not required to monitor the packages. Click [Next] to see part 2 of OpenLM Extensions installation options (See Figure 5). [NOTE: If a new extension is installed, OpenLM Agent must be reinstalled and appropriate extension flag set so that it recognizes the new software.]


Figure 5: OpenLM Extensions screen.

5. Click “OpenLM App Manager” box to install App Manager component support. OpenLM App Manager allows to monitor and control enterprise software allocation policy. It also adds additional options to OpenLM Agent Configuration screen (see Step #13). See dedicated documentation for OpenLM App Manager (https://www.openlm.com/openlm-app-manager/). Services will need to be installed along with App Manager.

6. Click [Next] to see Select Installation Folder screen (see Figure 7). This will be populated with a default path for the installation. If you wish to change the path, click [Browse…] button and select a new folder.[Disk Cost…] will display available drives and details such as size of drives and available space.


Figure 7: Select Installation Folder screen.

7. Click [Next] and installation confirmation screen will appear (see Figure 8).


Figure 8: Installation Confirmation screen.

8. Click [Next] and installation process will begin. A screen will appear displaying progress bar (see Figure 9).


Figure 9: OpenLM Agent installer progress bar.

9. When the software is installed Agent Configuration screen will appear (see Figure 10).

Figure 10: Agent Configuration screen.

10. Check installation options. It may be necessary to consult system administrator to be sure that configuration options are correct. The default values are generally recommended unless there is a specific reason to alter them.

  • Installation Language is English by default.
  • OpenLM Server must have correct server name.
  • Check SSL box if network uses SSL security.
  • The Port must match OpenLM Server connection port.
  • Logging Level is recommended as Error (other options may use more resources).

[NOTE: It is possible to close Agent Configuration screen and return to it at a later time to complete the setup. To complete configuration at a later time, skip to Step #14. To open the screen again, click Show Hidden Icons arrow to the right of the Windows taskbar, right-click OpenLM Agent icon on the menu that appears and click OpenLM Agent Configuration on the popup screen. When the screen appears follow Step #11 to Step #15.]

11. Check connectivity by clicking [Check Connectivity to OpenLM Server] button. This should return a success message in the OpenLM Connection Check screen (see Figure 11). If connection is not successful (see Figure 12), check to see that services are running (see “Services Check” section later in this document) and that there is a physical connection with the machine where OpenLM Server resides (e.g., that the server name and port are correct and functioning), and confirm installation options with system administrator. If you review the services and installation and still get an error, please contact OpenLM support (support@openlm.com).


Figure 11: Connection check success.


Figure 12: Connection check failure.

If connection is not successful (see Figure 12), check to see that services are running (see “Services Check” section later in this document) and that there is network connectivity to the server hosting OpenLM server (e.g., that the server name and port are correct – server connection can be checked with cmd, using the command “ping SERVER_NAME_HERE”; port connection can be checked using telnet:
https://www.acronis.com/en-us/articles/telnet/ ). If you have reviewed the services and installation and still get an error, please contact OpenLM support (support@openlm.com).

12. After receiving success message on OpenLM Connection Check screen, close the connection check screen by clicking [OK].

13. [Optional] If OpenLM App Manager extension is installed, OpenLM App Manager tab will be available at the top of the Agent Configuration screen. Click tab name to reveal additional options (see Figure 13).

Figure 13: OpenLM App Manager configuration options.

14. Check License Manager options. It may be necessary to confirm these settings with the system administrator. Default values are generally recommended unless there is a specific reason to alter them.

  • OpenLM License Manager Server must have correct server name.
  • Check SSL box if the network uses SSL security.
  • Port must match OpenLM License Manager Server connection port.
  • Use [Check connectivity status] to be sure that server connection is set up correctly and functioning. This should return a success screen (see suggestions in Step #11 if connection fails).
  • Use automatic products detection checkbox enables automatic application detection. Is used mainly for Bentley products.
  • Products list and paths – by pressing Configure button it is possible to add and remove applications monitored by OpenLM App Manager.
  • OpenLM App Manager Service status – shows App Manager service status that can be updated by pressing Run button if it is stopped.

15. Click [Apply]. By this action Agent Configuration changes will be accepted and window will be closed.

16. An installation success screen appears when Agent Configuration screen is closed (see Figure 18). 


Figure 18: Installation success screen.

17. Click [Close] to exit this part of installation.

At this point, installation of OpenLM Agent is complete. See the dedicated end-user documentation to begin using the functionality (Introduction to Using OpenLM Agent).

Option B: OpenLM Agent Silent Installation

This installation method allows users to install OpenLM Agent with predefined options and no on-screen ‘wizard’ assistance.

1. Open command prompt with administrative privileges (see Figure 19). The command prompt can be run in several ways:

A. Type ‘cmd’ in the taskbar search field and press RETURN on the keyboard. Right-click “Command Prompt” in the results list and choose “Run as administrator” from the popup menu.

B. Launch EXE directly by right-clicking (e.g., from C:\Windows\System32\cmd.exe) and choose “Run as administrator” from the popup window.

C. Navigate through Start menu. Right-click on Start then choose Windows PowerShell (Admin). This will open Windows PowerShell in administration mode.


Figure 19: Command Prompt screen in Administrator role.

2. Enter desired parameters for the installation in command prompt. It will be in the following format:

msiexec /i <msi installation file path> /quiet /norestart <parameters>

MSI installation file path is location of the MSI file downloaded for the installation. Parameters can be selected from parameter tables (see “Installation Parameters, Options, and Descriptions” section below in this document to define the required parameters).

3. Press [Enter/Return] on the keyboard to launch installation.

At this point, the installation(s) will be completed. Please see dedicated configuration documentation for more information on basic and advanced OpenLM Agent configurations (Configuring OpenLM Agent).

Option C: OpenLM Agent Installation with Microsoft System Center Configuration Manager (SCCM)

OpenLM recommends to use Group Policy Object (GPO) installation. However it is possible to install OpenLM Agent with SCCM. Please see the following document describing in detail this installation process – User Guide on OpenLM Agent installation using Microsoft System Center Configuration Manager (SCCM). Note that SCCM installation is presented in that document as an example and requires additional fine-tuning on the part of your local expert/system administrator.

The following steps describe installation of OpenLM Agent. Instructions assume that there is already a working SCCM installation in your environment as well as on the workstations where OpenLM Agent will be deployed. It is advisable to seek IT department assistance with SCCM-related tasks. For additional information about SCCM and support of its installation and use beyond the instructions here, please consult with Microsoft Support (click here: System Center Configuration Manager).

Installation requires two stages:

  • Creating installation package for the application
  • Deploying application on target workstations

Creating Installation Package

1. Locate OpenLM Agent installer (openlm_active_agent_win_####.msi) on the SCCM server or on a network share to be sure it is accessible by that server.

2. Open SCCM Configuration Management Console on SCCM server.

3. Navigate to Applications in Software Library menu to the left of the screen (Software Library > Overview > Application Management > Applications).

4. [Optional] A folder can be created under Applications to help manage organization of applications. This may be helpful in cases where it is an advantage to create applications for a variety of situations. To create a folder, right-click on Applications and choose “Folder” from the popup list. Enter Folder Name in Configurations Manager screen and click [OK].

5. Right-click on Applications and choose “Create Application” from pop-up menu. Create Application Wizard dialog will open displaying general information (see Figure 20). [NOTE: If an application should be added to a folder created in Step #4, right-click on the folder name in the menu instead of Applications.]


Figure 20: Create Application Wizard displaying General panel.

6. Select “Automatically detect information about this application from the installation files” by clicking radio button. This will use information from installation files to automate the process of installation as much as possible.

7. Choose an installation file type. Click the down arrow on Type drop-down list and choose “Window Installer (*.msi)” by clicking on it.

8. Click on [Browse] button to locate MSI installation file identified in Step #1.

9. Click [Next] to advance to ‘View Imported Information’ panel, which displays information automatically captured from installer package.

10. Click [Next] to advance to ‘Specify information about this application’ panel (see Figure 21).


Figure 21: “Specify information about this application” screen.

11. Complete all relevant and desired details in the upper portion of the screen. These fields are free text which can help identify and sort applications during searches. The fields include Name, Administrative Comments, Manufacturer, Version, Optional Reference and Administrative Categories.

12. Modify Installation program field. [Browse] button can be used to locate the installation file. This field can include options you would normally use in silent installation from a command line. See “Installation Parameters, Options and Descriptions.” section in this document.

13. In the lower half of the panel, select an Install Behavior from drop-down menu.

  • Install for user — Installs using rights of current user.
  • Install for system — Installs using rights of SMS Agent Host service (Local System account).
  • Install for system if resource is a device; otherwise, install for user — If application is targeted for a collection of devices, use install for system. If application is targeted for a collection of users or user groups, use install for user.

14. Click [Next] button to advance to Summary screen.

15. Review information compiled for application. If anything needs to be changed use [Previous] button to navigate back through wizard screens; return to Summary screen after completing changes.

16. When compiled information has been reviewed, click [Next] button on Summary screen. It will save the changes and invoke progress screen (see Figure 22) while application is created. When the process is completed, Completion screen will appear along with review of the processing (see Figure 23).


Figure 22: “Create Application Wizard” progress screen.


Figure 23: “Create Application Wizard” success screen.

17. Click on [Close] to close Completion screen and exit the wizard.

At this point, creation of installation package is completed. It will be available in SCCM console listing under Software Library > Overview > Application Management > Applications. Additional applications may be created to handle different installation criteria by repeating Step #4 to Step #17. Additional parameters and details may be added by right-clicking the application in the console and choosing “Properties.”

Deploying Application to Target Workstations

1. Open SCCM console and locate application in the listing under Software Library > Overview > Application Management > Applications.

2. Right-click on OpenLM Agent application and select “Deploy” from popup menu that appears. Deploy Software Wizard will open with General screen displayed (panel titled “Specify General Information for this Deployment”). Software field will be pre-populated with application name (see Figure 24).


Figure 24: “Deploy Software Wizard” – specify general information for this deployment screen.

3. Click [Browse] button to the right of the Collection field – Select Collections screen will appear. By default User collections screen is opened (Figure 25).


Figure 25: “Users Collections” panel on Select Collection screen.

4. Use drop list in the upper left part of the Select Collections screen to navigate to User Collections and choose from available options that appear in the right part of the screen.

5. [Optional] Use drop list in the upper left part of the Select Collections screen to navigate to Device Collections and choose from available options that appear in the right part of the screen.


Figure 25: “Device Collections” panel on Select Collection screen.

6. Click [OK] to accept changes and return to General screen.

7. Click [Next] on General screen to advance to Content screen (panel titled “Specify Content Destination”).

8. Click [ADD] to open popup menu and choose Distribution Points. Add distribution points by marking the checkboxes on Add Distribution Points screen.

9. Click [OK] to return to Content screen.

10. Click [Next] to advance to Deployment Settings screen (panel titled “Specify Settings to Control How this Software is Deployed”).

11. Default values for Action and Purpose are “Install” and “Available,” respectively. “Available” value needs to be changed to “Required”. These options are suggested for OpenLM Agent installation. Click [Next] to advance to Scheduling screen (panel title “Specify Schedule for this Deployment).

12. [Optional] Use options on the Scheduling screen to specify time for installation. The default value of “As soon as possible after the available time” will launch installation as soon as possible following completion of the deployment setup.

13. Click [Next] to advance to User Experience screen (panel titled “Specify the user experience for the installation of the software on the selected devices”).

14. [Optional] Adjust the options as desired. The default for User Notification is “Display in Software Center and show all notifications.” “Commit changes at deadline or during maintenance window (requires restart)” is also checked by default.

15. Click [Next] to advance to Alerts screen (panel title “Specify Configuration Manager and Operation Manager alert options”).

16. [Optional] Adjust the options as desired. None of the options are enabled by default.

17. Click [Next] to advance to Summary screen (panel title “Confirm settings for the new deployment”).

18. Review information compiled for the deployment. If anything needs to be changed, use [Previous] button to navigate back through wizard screens. Return to Summary screen after completing any changes.

19. Click [Next] button on Summary screen to accept changes and initiate creation of deployment. A progress screen will appear. When the process is complete, Completion screen will be displayed along with review of completed process.

20. Click [Close] to exit the wizard to return to console screen.

21. [Optional] Locate deployment by clicking Deployments tab in the bottom of SCCM console screen with selected application.

Upon successful deployment, OpenLM Agent should appear in Software Center on the client and will be installed automatically.

Installation Parameters, Options and Descriptions

This section lists parameters that can be used during installation (Option B the Silent Installation option, and Option C the SCCM Configuration Management Console). The parameters are divided into three sections:

  • Command Parameters
  • Active Agent Extensions
  • License Manager Extension Parameters

These parameters help administrators control installation options.

Installation Command Parameters

Basic parameters for installation of OpenLM Agent are listed in Table 1: Command Parameters.

Command Parameters Options Default Description
SERVERNAME localhost Use actual OpenLM server name.
SERVERPORT 7012 Use actual OpenLM server port number.
SHOW_NOTIFICATION_ICON true

false

true False: hides OpenLM Agent icon from the user (not recommended).

True: Show notification icon in taskbar.

ERROR_LEVEL all

debug

info

warn

error

fatal

off

error Recommended logging level: Error
TARGETDIR

 

C:\Program Files (x86)\OpenLM\OpenLM Agent Specifies root destination directory for installation.
SHUT_WHEN_NOT_ACTIVE true

false

false True: Shutdown Active Agent automatically when an application is monitored as inactive for a certain period of time defined in the INACTIVITY_TIME parameter.

False: Ignore inactivity.

Note: starting with version 5 this command is obsolete and should not be used. Please use  “shut_when_products_are_inactive” switch instead.

INACTIVITY_TIME A number representing inactivity time in seconds. Useful only when SHUT_WHEN_NOT_ACTIVE = true

Note: starting with version 5 this command is obsolete and should not be used. Please use  “shut_when_products_are_inactive” switch instead.

SHUT_WHEN_PRODUCTS_ARE_INACTIVE Add requested time period in seconds (For example :shut_when_products_are_inactive

=180).  It’s recommended to set the min value to more than 60 seconds.
Important: When shut_when_products_are_inactive switch is used SHUT_WHEN_NOT_ACTIVE functionality will be bypassed.Recommendation on how to use shut_when_products_are_inactive switch with shut_when_not_active:Application mode – when working from Сitrix in application mode set SHUT_WHEN_NOT_ACTIVE to False in installation, and use the shut_when_products_are_inactive when launching the application.Desktop mode – when working with Citrix in desktop mode set SHUT_WHEN_NOT_ACTIVE to FalseWhen working with both types, set SHUT_WHEN_NOT_ACTIVE to False on install and when opening in application mode add shut_when_products_are_inactive with necessary time period.

LANG en-US

ru-RU

es-ES

de-DE

fr-FR

ja-JP

pt-BR

en-US The OpenLM language format. The options are as follows:

en-US: English

ru-RU: Russian

es-ES: Spanish

de-DE: German

fr-FR: French

ja-JP: Japanese

pt-BR: Portuguese

REQUEST_TIMEOUT 120 seconds Timeout for OpenLM Server request of OpenLM Agent. Customers using ‘Suspend and Resume’ to FlexLM controlled applications may want to consider extending the default.

Table 1: Command Parameters.

Installing OpenLM Agent Extensions

OpenLM Extensions are software modules that enable OpenLM to retrieve idle licenses through “Save and Close” method. Additional information on OpenLM extensions can be found on the OpenLM website (click here: OpenLM Extensions). Parameters and values for installation during silent installation are listed in Table 2: OpenLM Agent Extension Parameters.

[NOTE: Extensions can only be installed when relevant application installation already exists. If associated application is not present, installation flag will be ignored regardless if it set or not and installation will be completed].

 

Extensions Options Default Description
INSTALL_ARCGIS

 

0: Do not install

1: Install

Determined at run time.

1 if application exists.

0 if application does not exist.

ArcGIS extension
INSTALL_PLUGIN 0: Do not install

1: Install

1 Relevant to ArcGIS users only. Allows selection of ArcInfo, ArcEditor or ArcView license levels.
INSTALL_ARCGISPRO 0: Do not install

1: Install

Determined at run time.

1 if application exists.

0 if application does not exist.

ArcGISPRO extension
INSTALL_MATLAB 0: Do not install

1: Install

Determined at run time.

1 if application exists.

0 if application does not exist.

Matlab extension
INSTALL_SOLIDWORKS 0: Do not install

1: Install

Determined at run time.

1 if application exists.

0 if application does not exist.

Solidworks extension
INSTALL_AUTOCAD 0: Do not install

1: Install

Determined at run time.

1 if application exists.

0 if application does not exist.

Autocad extension

Table 2: OpenLM Agent Extension Parameters.

Installing License Manager Extensions

OpenLM App Manager helps manage the process of drawing licenses. For more information, see the dedicated documentation on the website (click here: OpenLM App Manager documentation). Parameters in Table 3: License Manager Extension Parameters list options for controlling these capabilities through silent installation.

 

Extensions Options Default Description
INSTALL_PROACTIVE 0: Do not activate

1: Activate

0 Activates the Extension for the  Application Manager
LICENSE_MANAGER_SERVER localhost Address or Name of Applications Manager
LICENSE_MANAGER_PORT 27080 Port of Applications Manager
USE_SERVICE 0: Do not install

1: Install

1 License management Windows service
CHECK_INTERCEPTION 0: Do not activate

1: Activate

0 License management component
PRODUCTS_XML_PATH \\ServerName\Shared folder\OpenLM\products.xml Enables centralizing location of products.xml file which stores OpenLM Agent application management information. Use local or UNC path. File location: C:\ProgramData\OpenLM

\OpenLM_SoftwareLockerService

CENTRALIZED_PRODUCTS_XML True

False

False Option of switching on update of versions of the products xml file from App Manager. Whenever new application is added in App Manager interface, any workstation that was set to work with centralized products (set as true) will be updated automatically.

If this  parameter was added to installation as true,  the centralize functionality will be activated.

If it wasn’t part of the silent installation, it means the installation does not support centralized product xml (as if it was set to false).

ALLOW_EDIT_PRODUCT_LIST True

False

True When set to True it allows to edit product list from Agent’s interface. This is default value unless it was defined otherwise – so if user does not define it during installation process end user will be able to edit the list.

 

When set to false it blocks editing option.

UNC_USER_NAME Username of authorized to (read/write) products.xml file.
UNC_PASSWORD Password of UNC_USER_NAME username.

Table 3: License Manager Extension Parameters.

Examples

The following examples are intended to be guidelines to possible real-world scenarios that may help users select and configure installations for their own needs. They are not intended to be suggested configurations. The ‘####’ string in each example represents version number of the installer which is subject to change.

Example 1

Install OpenLM Agent on OpenLM Server ‘145.13.4.121.’ Hide notification icon. Set logging level to ERROR:

msiexec /i "C:\tmp\openlm_agent_win_####.msi" /quiet /norestart SERVERNAME=145.13.4.121 
SHOW_NOTIFICATION_ICON=false ERROR_LEVEL=ERROR

Example 2

Install OpenLM Agent on OpenLM Server ‘olm_server,’ whose server port 7777. Set the language to German. Set logging level to ALL.

msiexec /i "C:\tmp\openlm_agent_win_####.msi" /quiet /
norestart SERVERNAME=olm_server SERVERPORT=7777 ERROR_LEVEL=ALL LANG=de-DE

Example 3

Install OpenLM Agent on ‘localhost’ machine. Shutdown active license use automatically when an application is inactive for 20 minutes. Specify root destination directory for installation to be “D:\program files\OpenLM\OpenLM Agent.” Install AutoCad, ArcGIS and Matlab extensions.

msiexec /i "C:\tmp\openlm_agent_win_####.msi" /quiet /norestart SERVERNAME=localhost 
SHUT_WHEN_NOT_ACTIVE=true INACTIVITY_TIME=20 TARGETDIR="D:\program files\OpenLM\OpenLM Agent" 
INSTALL_AUTOCAD=1 INSTALL_ARCGIS=1 INSTALL_MATLAB=1

Services Check

This section is only relevant when OpenLM App Manager was selected during installation. You will need to make sure all of the necessary OpenLM components are running before attempting to use the module.

1. Open Windows Services (e.g., execute C:\WINDOWS\system32\services.msc or type “Services” in Windows search on the taskbar and choose Services App from the result).

2. Be sure that OpenLM_SoftwareLockerService is running. If the service is not running, right click the service name in the Windows Services screen and choose “Start” from the pop-up menu.

3. When service has been started, close Services window by clicking [X] in the upper right of the screen.

When it is confirmed that the service is running, it is possible to check server connection.

Uninstalling OpenLM Agent

Uninstall can be initiated through Windows Control panel (Option A) or by launching OpenLM Agent Setup Wizard and choosing option to Remove OpenLM Agent (Option B), or using Silent Uninstall (Option C).

Option A: Uninstall Using Windows Control Panel

1. Open Windows Control Panel. This is located at C:\Windows\System32\control.exe or by typing “Control Panel” in the Windows search bar and selecting “Control Panel” from the results.

2. Locate and click “Uninstall a Program” option under Programs highlighted in Figure 26. Programs and Features screen will appear (see Figure 27).


Figure 26: Windows Control Panel with highlighted link.


Figure 27: Programs and Features screen.

3. Locate OpenLM Agent in the list of names. Options will appear at the top of the list for possible actions:


Figure 28: Programs and Features screen with
highlighted options.

4. Click on Uninstall. This will open confirmation screen (see Figure 29).


Figure 29: Uninstall confirmation screen.

5. Click [Yes] to confirm the uninstall. A progress screen will appear (see Figure 30). Progress screen will close when the process is complete.


Figure 30: OpenLM Agent uninstall progress screen.

6. Close Programs and Features screen by clicking [x] in the upper right part of the window to close Control Panel.

Option B: Uninstall Using OpenLM Installer Package

1. Locate installer file and double-click installer file or right-click and choose “install” from the pop-up menu. OpenLM Agent Setup Wizard screen will appear (see Figure 31). “Repair OpenLM Agent” is selected by default.


Figure 31: OpenLM Agent Setup Wizard screen.

2. Click Remove OpenLM Agent radio button to select process for removing the installation (see Figure 32).


Figure 32: Setup Wizard with “Remove OpenLM Agent” selected.

3. Click [Next] button to initiate removal process. A progress screen will appear (see Figure 33).


Figure 33: Removing OpenLM Agent progress screen.

5. Click “Close” to complete uninstall process.


Figure 34: Removal success screen.

At this point removal process is complete. Uninstalling will leave configuration files for OpenLM Agent intact and these must be deleted manually. They are left so that OpenLM Agent can be reinstalled without losing previous configurations. They can be found by default in C:\Program Files (x86)\OpenLM\OpenLM Agent.

c) Silent Uninstall

Open a command line prompt as an administrator and enter the following command line: msiexec /x  <Product code> /quiet.

Notes:

  • Replace the product code with the relevant product code as described in the section “Installation Codes”.
  • The parameter /x uninstalls a product.

Example:

Silently uninstall version OpenLM Agent

msiexec /x {E1E35EA8-6C9E-458E-8902-E36474186B14} /quiet

Installation codes

In order to obtain product code of any application you want to install/uninstall type in cmd “wmic product” command, where “Name like ‘%agent%’” get Name, Version, IdentifyingNumber.

For example:

================

C:\Users\TestUser>wmic /node: “hostname” product where “Name like ‘%agent%’” get Name, Version, IdentifyingNumber

IdentifyingNumber                                                        Name            Version

{6920D378-ACAF-4B16-A5A7-B80DB00452D3}     OpenLM Agent 4.4

====================================

in Installing OpenLM

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