Notifications

Overview

The Notification Service is OpenLM's shared delivery hub. It doesn't decide what to notify you about—it delivers messages that other OpenLM apps raise, through three channels: email, ticketing, and push.

Notifications originate from several OpenLM applications—Identity, Identity Alignment, Alerts, Cloud, and any Custom app—each of which hands its messages to the Notification Service. A single notification can be delivered through one, some, or all three channels.

Finding this in the app

Open the OpenLM Platform app launcher (grid icon, top-right) and select Platform Administration → Notifications.

Related: Alerts

How notifications work

1. An OpenLM app (for example, an Alerts rule such as "License usage > 90%") raises a notification.
2. The app publishes the notification to the Notification Service.
3. The service delivers it through each channel the notification targets—email, ticketing, and/or push.

Because delivery is centralized, you configure each channel once here and every OpenLM app reuses it.

Email notifications

The Email Notifications page manages who receives OpenLM's test emails and, optionally, how notification subject lines are tagged.

Test Email Recipients — add the addresses used to verify the channel:

1. Type an address in the Email field and select Add. Use the row actions to edit or remove an address.
2. Select Send Sample Email to send a test message to those recipients. On success you'll see "Email was sent, check inbox please."
3. Select Save to keep your changes.

Sending is managed for you

In the hosted OpenLM Platform, email is sent centrally through OpenLM's managed mail service (from no-reply addresses), so there are no SMTP server fields to configure here—you manage recipients and subject formatting only. On-premise deployments additionally configure a Sender Account (Sender Email, Host, Port, a Security toggle that reveals SMTP username and password, and an SSL toggle).

The actual recipients of a given notification are set by the app that raises it (for example, an Alert's own recipient list). Test Email Recipients are the addresses used when you send a sample email from this page.

Subject prefixes and suffixes (Advanced)

Expand Advanced to add a prefix and/or suffix to notification email subject lines, per originating application. This makes it easy to filter or route OpenLM mail in your inbox or ticketing system.

1. Turn on Prefix/Suffix.
2. Select an Application—OpenLM Identity application, OpenLM Identity Alignment, OpenLM Alerts, OpenLM Cloud, or Custom.
3. Enter a Prefix, a Suffix, or both, then select Add. Only one entry per application takes effect—if you add more than one for the same application, the first is used.
4. Select Save.

Ticketing notifications

Ticketing turns notifications into support tickets by emailing them to your ticketing platform's inbound email-to-ticket address.

1. Under Ticket System, select EmailSender (the available delivery method).
2. Add your ticketing platform's intake address under Test Email Recipients (for example, a ServiceNow, Jira, or Zendesk inbound email address).
3. Select Send Sample Email to confirm the address accepts mail.
4. Select Save.

note

Ticketing delivery is email-only: OpenLM sends the notification as an email that your platform ingests through its email-to-ticket feature. There is no direct API or two-way integration, and OpenLM does not track ticket status. As with email, on-premise deployments configure their own Sender Account here.

Push notifications

Push delivers real-time alerts to devices that have subscribed to receive them. In the hosted Platform, push is delivered through Firebase Cloud Messaging (FCM). The page has two tabs.

Push Notifications (history)

A log of every push notification that has been sent—useful for delivery verification and auditing.

• Columns: Application, Notification Level (Warning, Info, or Error), and Notification Time.
• Select a row to view its Subject and Message in the detail pane.
• Use the toolbar to Delete a selected notification, Send Sample Push Notification, Refresh the list, or Search.

Subscriptions

The devices currently registered to receive push notifications. Devices are added automatically when they subscribe; this tab is read-only.

Columns: Application, Token, and Subscribed at.

Send a sample push notification

To confirm that subscribed devices receive pushes, select Send Sample Push Notification and complete the dialog.

1. Enter a Subject (required).
2. Select an Application and a Notification Level (Warning, Info, or Error).
3. Enter a Message (required).
4. Select Send. The sample is delivered to subscribed devices and recorded in the history.

Access

Managing notification settings requires an administrator role in the OpenLM Platform.