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Agents

Deploy and operate the agents that report from user workstations: Workstation Agent, the OpenLM ACC Plugin for ServiceNow agents, Agents Hub — including touch point events — Agent Activity, dongle monitoring, Process Manager, including process sessions, and license harvesting.

Workstation AgentWhat the OpenLM Workstation Agent is, which agent types report to OpenLM Platform, what it collects, and where you install, manage, and troubleshoot it.7d ago4 min
ServiceNow ACC Plugin1 article
Agents HubConfigure Workstation Agents, choose which websites they monitor, and review recorded touch point events in Agents Hub in OpenLM Platform.7d ago14 min
Agent ActivityMonitor agents, roll out upgrades, restart Workstation Agents, and remove obsolete records in Agent Activity, a page of Agents Hub in OpenLM Platform.7d ago15 min
Dongle Monitoring1 article
Process ManagerUse Process Manager in OpenLM Platform to monitor application processes, track idle time, and release idle licenses through the Workstation Agent.7d ago25 min
License harvestingPlan and roll out license harvesting in OpenLM Platform: how an idle license is detected, which release method to choose, and what work to exempt.7d ago7 min