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What to do when you get a denial

To respond to a license denial, follow these steps. A denial means all available licenses are in use.

Respond to a denial​

To respond to a denial:

  1. Wait a few minutes, then try again.

    Licenses are released when users close applications.

  2. Sign in to OpenLM Platform to see the license count and who is holding licenses.

  3. If you can see who holds the last license and it is urgent, contact them directly.

For more information, see Check license availability.

If denials happen frequently​

Frequent denials can mean your organization needs more licenses. Document when denials occur and report them to your administrator or IT team. OpenLM Platform generates denial reports that help administrators make the case for additional licenses.

Last updated on by Maria Gilca

The documentation team might draft this page using a large language model. A technical writer reviews every page and verifies it against the product before publishing it. A human makes the final decision.