FAQ for OpenLM end users
This page answers common questions from end users about OpenLM Platform and the Workstation Agent.
Why is the Workstation Agent installed on my computer?
The Workstation Agent helps your organization track software usage so licenses are shared fairly. It only monitors licensed applications, not your personal files or activity.
Will the Workstation Agent slow down my computer?
The Workstation Agent is lightweight and runs in the background with minimal resource usage.
Why was I denied a license?
All available licenses were in use at the time you requested one. See What to do when you get a denial for next steps.
Can I see my own usage data?
Yes. Sign in to OpenLM Platform to view your active sessions and usage history. See Open your Personal Dashboard.
Who do I contact for help?
Contact your IT administrator or license manager. For tool-specific issues, they can escalate to the OpenLM support team.
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