Verify your setup

After installing all components and connecting a license manager, run through this checklist to confirm that data is flowing through the system.

Verification checklist

• Broker is approved and up

  Open the OpenLM Platform and navigate to Broker Hub. A newly installed Broker first appears under Pending Brokers — approve it, and it then appears under Brokers with status Up. If it does not appear at all, check that the authorization file was imported correctly and that the Broker machine has internet access on port 443.

• License server is approved

  Open License Servers and, under Operational, select Live Servers Statistics. Your approved license server should appear with status Up. If the status is Down or Data error, verify the Broker configuration — correct port, license file path, and vendor daemon name.

• Workstation Agent is reporting

  Open Agent Activity Manager (app launcher → Agents → Agent Activity Manager). Installed agents should appear in the list with an online status. If an agent does not appear, verify the authorization file and confirm that the workstation has internet access on port 443.

• DSA is syncing

  Open Directory Sync. Confirm the DSA is approved under Agents and that user and group data from your directory is syncing. If the sync is not running, verify that the DSA machine can reach your directory source and that the DSS URL is configured correctly.

• Data appears in reports

  Open the Usage report (app launcher → Licenses and Features → Usage). License usage data may take a few minutes to appear after the first collection cycle. If no data appears after 15 minutes, check Broker Hub for errors and confirm the license server is actively serving licenses.

Troubleshooting

Symptom	Likely cause	Action
Broker not visible in Broker Hub	Authorization file missing, deleted, or its secret was reset	Re-generate the authorization file in Identity and re-import it.
License server shows Down or Data error status	Broker cannot reach the license server	Check network connectivity and verify the port and hostname in Broker configuration.
Agent not visible in Agent Activity Manager	Firewall blocking outbound HTTPS	Verify that the workstation allows outbound traffic on port 443.
No data in reports	Collection cycle not yet completed	Wait 15 minutes. If data still does not appear, check Broker Hub and Agent Activity Manager for error messages.

What's next

Your OpenLM Platform is now collecting data. Explore these areas to get more value from the system:

• Homepage — Tour the dashboard you land on after signing in.
• BI Reports — Build dashboards and generate compliance reports.
• License Access Control — Define access rules that control who can use which licenses.
• Alerts — Get notified when custom licensing conditions are met.
• Compliance — Monitor license compliance status.
• Connectors catalog — Add more license managers to expand your coverage.