Denials details

This page presents a comprehensive, drill-through summary of license denial events. Access it from both the Denials Report Page and the Integrated Denials Report Page to review granular details for each denial, including user, feature, server, and timestamp data. This table supports in-depth troubleshooting and analysis of access issues.

In the product this report is the Denials Details Table sheet of the Denial Analysis dashboard.

Denials

Detailed Table View of License Denials (Accessed through Drill-through)

Visualizations

• Denials Details Table: This table provides a comprehensive summary of denial events, accessible through drill-through from the Denials Report and Integrated Denials Report pages. It includes key details such as Username, User Group, First Name, Last Name, Workstation, Denial Date-Time, Server, Port, Feature, Version, License Type, and any associated Additional Key. Additionally, it captures critical data on the number of licenses, Major and Minor Error Codes, and the specific error encountered.

With this information, the report offers valuable insight into license denial patterns and potential issues, helping teams to pinpoint specific errors, understand user-level impacts, and optimize license allocation to reduce denials and enhance overall accessibility.

Values displayed:

• Username

• Group Name

• First Name

• Last Name

• Workstation

• Denial Date

• Server Name

• Port

• Feature Name

• Version

• License Type

• Additional Key

• Number of Licenses

• Major Error

• Minor Error

• Error Message

• Filters:

• Date: A relative date filter. It defaults to Last 14 days and prints the resolved range underneath (for example, 2026/07/11 to 2026/07/24). Select another preset, or a custom start and end date, to change the reporting period.

• Version: Users can select any version from this filter.

• Vendor: Users can select any vendor from this filter.

• Server Name: Users can select any server name from this filter.

• User Name: Users can select any username from this filter.

• Child Username: OpenLM aggregates usage under a parent user account, so User Name shows the combined total for that person. Select a child username here to drill into a single account merged under the parent. See User aliases for how OpenLM builds the mapping.

• License Type: Users can select any license type from this filter.

• Workstation: Users can select any workstation from this filter.

• Feature Name: Users can select any feature name from this filter.

• Software Name: Select a catalogued product from the SAM Catalog. The catalog normalizes publisher and product names, so filtering here groups license records that carry inconsistent raw license strings.

• Project Name: Users can select any project name from this filter.

• Error Message: Users can select any error message type from this filter.

• Additional Key: Users can select any additional key from this filter.

• Denial Category: Users can select any denial category from this filter.

• Group Name: Users can select any group name from this filter.

• Denial Status: Users can select any denial status from this filter.

Interpreting this report

• The error columns are the diagnosis. Major/Minor Error codes and the Error Message distinguish "Licensed number of users already reached" (a capacity problem) from authorization, options-file and server errors (configuration problems) - the split determines whether the fix is procurement or administration.
• Number of Licenses shows what the request asked for - a denial requesting several seats at once (batch or parallel jobs) can fail even when a single seat was free, which reads as a false shortage in the aggregate charts.
• This is the export layer for denial analysis: user, workstation, server, feature, timestamps and error detail in a single row - enough to reproduce and ticket an individual event.