Denials

A report that summarizes events where the system denies users access to licenses because no capacity remains. Use it to identify licensing gaps and peak load issues.

Denials

This report shows where users cannot get a license because none are available. Use it to pinpoint licensing shortfalls and peak demand challenges.

Visualizations

• Total Number of Denials by Username: Displays the total number of denials grouped by username, helping identify users frequently facing access issues.

Values displayed:

• Username

• Total Denials: The number of distinct denials.

• Total Number of Denials by Feature Name: Displays the total number of denials grouped by feature name, allowing analysis of which features are most often denied to users.

Values displayed:

• Feature Name
• Total Denials: The number of distinct denials.

Both charts support drill-through: open a user or feature to reach the event-level Denials details table.

• Filters:

• Date: A relative date filter. It defaults to Last 14 days and prints the resolved range underneath (for example, 2026/07/11 to 2026/07/24). Select another preset, or a custom start and end date, to change the reporting period.

• Day of Week: Users can select any day of week from this filter.

• Feature Name: Users can select any feature name from this filter.

• License Type: Users can select any license type from this filter.

• Error Message: Users can select any error message type from this filter.

• Country: Users can select any user country from this filter.

• User Name: Users can select any username from this filter.

• Child Username: OpenLM aggregates usage under a parent user account, so User Name shows the combined total for that person. Select a child username here to drill into a single account merged under the parent. See User aliases for how OpenLM builds the mapping.

• Server Name: Users can select any server name from this filter.

• Vendor: Users can select any vendor from this filter.

• Version: Users can select any version from this filter.

• Denial Category: Users can select any denial category from this filter.

• Denial Status: Users can select any denial status from this filter.

• Additional Key: Users can select any additional key from this filter.

Interpreting this report

• Not every logged denial is a user who ended up without a license. License managers commonly log a refusal even when the request is immediately satisfied from another pool or server - Version 25 called the remainder "true denials" (Version 25 reference). Use the Denial Status filter here to separate them before you quote numbers.
• Repeated denials of the same user in a short burst usually count 1 frustrated attempt several times - applications retry automatically. Rank by distinct users and time-of-day before concluding how widespread the shortage is.
• Denials by feature is the demand your pool refused - the same features running hot confirms the shortage when they appear in License usage at the same hours. That pairing, denial counts against saturation, is the procurement case in 2 charts.