Active users

To see how many people hold licenses over time, and who they are, open the Active Users report. It tracks how many unique users accessed licensed features during each time period and lists user-specific activities. Use it to monitor licensing activity, identify peak usage periods, and analyze user behavior across departments and servers.

In the product this report is the Active User Report sheet of the Active Analytics dashboard.

The following screenshot shows the active user count over time and the session details behind it:

The Active Users report shows the active user count over time and detailed user session data.

Visualizations

The report has the following visualizations, including a key performance indicator (KPI) card:

• Total Active Users: A KPI card with the distinct count of users who hold an active session, for the selected period and server.
• Active User Count by Time: Use this bar chart to see the number of active users over time. The X-axis (Start Time) represents selected time intervals such as years, quarters, months, or days. The Y-axis (User Count) shows the count of unique active users. To drill down, hover over the chart to reach the drilldown control on the visual, then step down from year to quarter, month, and day. Use the up arrow to return to a higher level. Values displayed:
  • Start Time: X-axis.
  • User Count: Active users are those in active sessions. The end time of the sessions held by these users is NULL. The active user count is the number of distinct active users.
• Details Table: Use this interactive table to see the active users behind the count. Values displayed:
  • User Name: The user account holding the session.
  • First Name and Last Name: The user's first and last name.
  • Email: Contact address, when the directory supplied one.
  • Phone Number: Contact number, when available.
  • Department: Department of the user.

Fields the directory has not supplied read Not Available.

To narrow the report, use these filters:

• Start Date: A relative date filter. It defaults to Last 14 days and prints the resolved range underneath (for example, 2026/07/11 to 2026/07/24). Select another preset, or a custom start and end date, to change the reporting period.
• Server Name: Select any server name.

Interpreting this report

Use these points to read the report:

• "Active" is precise here: a session with no end time. The count is people who hold at least one license, not people logged into their machines. A user with three open sessions still counts once.
• The bar chart's shape is your organization's concurrency profile. Its peaks show when license demand is highest. If the peaks approach your pool sizes, expect the first denials at exactly those times. Corroborate with the hourly heatmap in License usage.
• Not Available contact fields mean the directory never supplied the data, not that the account is anonymous. Populate them through your Users and Groups synchronization if you need this report to identify people.
• To see what each active user holds, open Currently consumed licenses.