Touchpoint data

To see which websites users visit from monitored workstations, open the Touchpoint data report. It tracks user interactions with web domains and URLs through monitored browsers, and the number of transactions per user, workstation, and website type. Use it for security monitoring, productivity analysis, and usage trend reporting.

In the product this report is the Touchpoint Data sheet of the System Monitoring dashboard.

To see the individual touch points behind it, open Touch Point Event Sessions. Agents Hub also embeds this dashboard on its own Dashboard page.

The following screenshot shows the charts of web interactions, workstation activity, and frequently accessed URLs:

The Touchpoint data report shows user web interactions, workstation activity, and frequently accessed URLs for browser-based monitoring.

Visualizations

The report has the following visualizations:

• Total Number of Transactions by Username Bar Chart: Use this chart to see the count of web interactions by each user. Values displayed:
  • Username
  • Total Number of Transactions
• Total Number of Transactions by Workstation Donut Chart: Use this chart to identify workstation-level activity patterns. It shows the distribution of transactions across different machines. Values displayed:
  • Workstations
  • Total Number of Transactions
• Total Number of Transactions by Website Type Bar Chart: Use this chart to see the domains and website types visited, including work-related and nonwork sites. Values displayed:
  • Website Type
  • Total Number of Transactions
• Top 5 Most Found URLs Bar Chart: Use this chart to see the most frequently detected URLs in monitored browser sessions. Values displayed:
  • URL
  • Total Number of Transactions
• Touchpoint Details Table: A detailed breakdown of transactions including website type, main domain, subdomain, event description, page title, and event source. Values displayed:
  • Website Type: The type of website visited.
  • Main Domain: The primary domain extracted from the URL.
  • Sub Domain: The subdomain part of the URL.
  • Event Description: The type of event recorded (for example, browser session).
  • Page Title: Title of the web page at the time of the interaction.
  • Event Source: The full URL or web address from which the event originated.

To narrow the report, use these filters:

• Event Date Time: A relative date filter. It defaults to Last 14 days and prints the resolved range underneath (for example, 2026/07/11 to 2026/07/24). Select another preset, or a custom start and end date, to change the reporting period.
• User Name: Select specific usernames to narrow the data to particular individuals.
• Found URL: Filter by specific URLs or URL patterns to focus on particular web interactions.
• Workstation: Select specific workstation names to analyze activity by device.

Interpreting this report

Use these points to read the report:

• This extends usage monitoring to the browser, where no license checkout exists to observe. Transactions are page-level interactions from monitored workstations, the web-application counterpart to the desktop view in Process session.
• Website Type gives the first sort (work domains against the rest), and the Top 5 URLs chart lists the destinations. Together they show whether monitored browser time concentrates on the SaaS tools you pay for.
• Transaction counts measure visits, not minutes. A high count on a domain can be one user's frequent reloads. Rank users and workstations in the charts before reading organizational patterns.
• Volume by workstation that concentrates on a few machines usually maps to shared or kiosk hosts. Treat those separately in any per-user analysis.