User details

To see how many users and departments you have, open the User details report. It shows the total number of users and departments along with user distribution by feature and department, including how many users each software feature has and how users are spread across departments. A detailed user table lists individual user information, including username, department, server name, and other profile data.

The following image shows the User details report with its cards, charts, and user table.

User details report showing user counts, distribution charts, and the user table.

Visualizations

The report has the following visualizations:

• User Count Card: The number of distinct usernames.
• Number of Departments Card: The number of distinct departments.
• Total Number of Active Users by Feature Bar Chart: The number of distinct active user IDs for each feature. It shows these values:
  • Feature Name
  • Number of Users
• Number of Users by Department Chart: The number of distinct users for every department. It shows these values:
  • Department
  • Number of Users
• User Details Table: User details such as username, first name, last name, email, mobile number, department, license server name, group name, feature, and host name. It shows these values:
  • Username
  • First Name
  • Last Name
  • Email
  • Mobile Number
  • Department
  • Server Name
  • Group Name
  • Feature Name
  • Host Name

Filters

Use the following filters to narrow the report:

• Date: A relative date filter. It defaults to Last 14 days, and the filter also shows the resolved range (for example, 2026/07/11 to 2026/07/24). Select another preset, or a custom start and end date, to change the reporting period.
• Server Name: Filter by license server to view associated users.
• Vendor: Filter by vendor.
• License Type: Filter by license type.
• Feature Name: Filter by licensed feature.
• Software Name: Select a cataloged product from the SAM Catalog. The catalog normalizes publisher and product names, so filtering here groups license records that carry inconsistent raw license strings.
• User Name: Filter by username.
• Child Username: OpenLM aggregates usage under a parent user account, so User Name shows the combined total for that person. Select a child username here to drill into a single account merged under the parent. See User aliases for how OpenLM builds the mapping.
• Group Name: Filter by user group.
• Project Name: Filter by project.
• Product Name: Filter by product name.
• Country: Filter by the user's country.
• Region: Filter by region.
• Department: Filter by department or team.

Interpreting this report

Keep these points in mind when you read the report:

• User count: User Count is your monitored population, the base for adoption questions ("332 monitored users, 100 use ane3"). Compare it against seats purchased in License procurement for a first check of over-licensing or under-licensing per feature.
• Users by feature: The chart counts distinct people, not intensity. A feature with many users and few total hours in Feature usage per user is widely but lightly used, so floating licenses suit it better than named licenses.
• Departments chart: If the chart shows one "Not Available" block, the directory sync never supplied the attributes. Fixing that in your user synchronization, not in this report, unblocks every per-department decision downstream.