Service index

This index lists every OpenLM Platform service, grouped by the category it appears under in the app launcher (the grid icon, top-right). Installed components and surfaces that are not launcher apps are listed at the end and marked.

Licenses and Features

Inspect and manage the licenses your organization runs: the license inventory, the servers that publish them, historical allocations, usage and denials, license-file tooling, the virtual licensing layer, and policy enforcement.

• Licenses
• License Access Control
• License Servers
• License Allocations
• Usage
• Compliance
• Denials
• License File Management
• Virtual License Manager
• License Parser

Users

Manage end-user accounts, project tagging for usage attribution, and synchronization with external directories.

• Users and Groups
• Projects
• Directory Sync
• LDAP Connector — forwards Directory Sync output to Amazon S3 and Amazon SQS (FIFO). Cloud only.
• Identity Alignment — removes deprovisioned users from external services through Cloud Broker. Previously named OneDirectorySync.

Brokers

Collect license-server data and expose it to OpenLM.

• Broker Hub
• Cloud Broker — for SaaS license sources where the Broker cannot run.

Agents

Track what end users do on their workstations, and the processes and dongles they use.

• Agents Hub
• Agent Activity Manager
• Dongle Monitoring
• Process Sessions
• Process Manager
• Touch Point Events

Platform Administration

Identity, the OpenLM license itself, the catalog of activatable products, system audit, notifications, and UI display preferences. Every account starts with these.

• Alerts
• Audit
• Identity
• OpenLM License
• Notifications
• OpenLM Products
• UI Configurations

Software Asset Management

• Software Asset Management — sellers, purchases, and entitlement records.
• SAM Catalog — a centralized, structured catalog of software applications.

Integrations

Connect OpenLM to ITSM, helpdesk, and CRM platforms so that license events surface where teams already work.

• Freshworks Alerts Integration
• Salesforce Alerts Integration
• ServiceNow Connector
• Zoho Alerts Integration
• Zendesk Alerts Integration

Not a launcher category

These surfaces and installed components do not appear as tiles in the All Applications panel.

• Homepage — the post-login dashboard (a launcher header shortcut).
• BI Reports — the reporting portal (a launcher header shortcut). Amazon QuickSight in Cloud, Apache Superset on-premises.
• Workstation Agent — installed on end-user machines; managed through Agents Hub and Agent Activity Manager.
• OpenLM Broker — installed on each license server; managed through Broker Hub.
• Personal Dashboard — end-user surface delivered by the Workstation Agent.
• Database Configuration Tool — desktop utility for on-premises deployments.
• Subscription Optimizer — no dedicated UI; configured through License Access Control. Visible only when activated.
• OpenLM MCP Connector — a server-side endpoint for external AI clients; it has no launcher tile.

For each service, see its dedicated document.