Service index

To find a service, look it up by its category in the Navigation menu. Select the grid icon in the OpenLM Platform header to open Navigation. This index lists every OpenLM Platform service, grouped by the category it appears under in that menu. Installed components and surfaces that are not apps in the Navigation menu are listed at the end and marked.

Licenses and Features

Inspect and manage the licenses your organization runs: the license inventory, the servers that publish them, historical allocations, usage and denials, license file tooling, the virtual licensing layer, and policy enforcement. The category has the following services:

• Licenses
• License Access Control
• License Servers
• License Allocations
• Usage
• Compliance
• Denials
• License File Management
• Virtual License Manager
• License Parser
• LicOps Configuration

Users

Manage end-user accounts, project tagging for usage attribution, and synchronization with external directories. The category has the following services:

• Users and Groups
• Projects
• Directory Sync
• Destination Systems: A page of Directory Sync that forwards its output to Amazon S3 and Amazon SQS (First-In-First-Out). Formerly the LDAP Connector, which has its own tile in Navigation. Cloud only.
• External Services: A page of Directory Sync that removes deprovisioned users from external services through Cloud Broker. Formerly Identity Alignment, which has its own tile in Navigation, and OneDirectorySync before that.

Brokers

Brokers collect data from license servers and send it to OpenLM Platform. The category has the following services:

• Broker Hub
• Cloud Broker: SaaS platforms you connect with API credentials, with nothing to install.
• SaaS Agent: SaaS platforms collected from a Windows machine you provide, with the administrator sign-ins you give it.

Agents

Track what end users do on their workstations, and the processes and dongles they use. The category has the following services:

• Agents Hub: Includes Touch Point Event Sessions, formerly the separate Touch Point Events service.
• Agent Activity: A page of Agents Hub. Its tile in Navigation opens that page.
• Dongle Monitoring
• Process Manager: Includes Process Sessions, formerly a separate service.

Platform Administration

Manage identity, the OpenLM license itself, the catalog of products you can activate, system audit, notifications, and UI display preferences. Every account starts with these. The category has the following services:

• Alerts
• Anonymization: Anonymize personal user data permanently, for privacy compliance.
• Audit
• Identity
• OpenLM License
• Notifications
• OpenLM Products
• UI Configurations

Software Asset Management

The category has the following services:

• Software Asset Management: Sellers, purchases, and entitlement records.
• SAM Catalog: A centralized, structured catalog of software applications.
• Product Discovery: The software installed across your workstations, matched against the catalog.

Integrations

Connect OpenLM Platform to IT service management (ITSM), helpdesk, and customer relationship management (CRM) platforms, so license events appear in the tools your teams already use. The category has the following services:

• Freshworks Alerts Integration
• Salesforce Alerts Integration
• ServiceNow Connector
• Zoho Alerts Integration
• Zendesk Alerts Integration

Services outside Navigation

These surfaces and installed components do not appear as tiles in the All Applications panel. For each service, see its dedicated document.

• Homepage: The dashboard you see after you sign in (a shortcut at the top of the Navigation menu).
• BI Reports: The reporting portal (a shortcut at the top of the Navigation menu). It uses Amazon QuickSight in OpenLM Platform and Apache Superset on-premises.
• Workstation Agent: Installed on end-user machines. Managed through Agents Hub, including its Agent Activity page. To install it, see Install Workstation Agent.
• OpenLM Broker: Installed on each license server. Managed through Broker Hub. To install it, see Install Broker.
• Directory Synchronization Agent (DSA): Installed on a Windows machine that can reach your directory. Managed in Directory Sync.
• SaaS Agent: Installed on a Windows machine you provide. Managed through the SaaS Agents page of Broker Hub.
• AI Proxy: Deployed as a Docker Compose stack in your network. Its agents are listed in Broker Hub.
• OpenLM Router: Deployed as containers on a Linux host in your network. You define its failover pairs in LicOps Configuration.
• Personal Dashboard: End-user surface delivered by the Workstation Agent.
• Database Configuration Tool: Browser tool for on-premises deployments that generates database connection strings.
• Subscription Optimizer: No dedicated UI. Configured through License Access Control. Visible only when activated.
• OpenLM MCP Connector: A server-side endpoint for external AI clients. It has no entry in the Navigation menu.