Frequently Asked Questions

Why is the Workstation Agent installed on my computer?

The Workstation Agent helps your organization track software usage so licenses are shared fairly. It only monitors licensed applications, not your personal files or activity.

Will OpenLM slow down my computer?

The Workstation Agent is designed to be lightweight and runs in the background with minimal resource usage.

Why was I denied a license?

All available licenses were in use at the time you requested one. See What to Do When You Get a Denial for next steps.

Can I see my own usage data?

Yes. Log in to the OpenLM portal to view your active sessions and usage history. See Your Personal Dashboard.

Who do I contact for help?

Contact your IT administrator or license manager. For tool-specific issues, they may escalate to the OpenLM support team.