How to enable full logging for OpenLM components

Q: I have a problem with the license manager not reporting correctly to EasyAdmin. The support team asked me for full logs from OpenLM SLM and Broker. How can I enable that?

A: Please find the process below.

OpenLM SLM (through the EasyAdmin user interface)

It is generally recommended to keep the logging level at ERROR in normal working mode, as excessive logging may consume unnecessary resources on the OpenLM SLM machine. For this reason, a temporary change of logging level from ERROR to ALL and back to ERROR has been implemented via the OpenLM EasyAdmin web interface. To do so:

1. Click the EasyAdmin Start button → Administration. The Administration window opens.
2. Select System & Security → Logs and Reports.
3. Check Enable Detailed Logging → select All Logs → select the time to log (5-minute default) → click Start Logging. This sets the period for which OpenLM SLM switches to ALL-level logging.

The server log files are located by default under the server installation folder, i.e. C:\Program Files\OpenLM\OpenLM Server\Logs.

OpenLM Broker

The OpenLM Broker is a Java software component. It can be installed on any Java-compatible environment. To set the Broker logging level:

1. Open the Broker configuration tool.
2. Select the Advanced Settings node.
3. Change the OpenLM Broker Log Levels selection drop-down menu to ALL.

The OpenLM Broker log files are normally located in the installation folder:

• Windows: C:\Program Files\OpenLM\OpenLM Broker\Logs
• UNIX/Linux: the logs are located in the predefined Broker installation folder.

Limiting Broker log file sizes

You can change the OpenLM Broker's logging parameters by modifying the log configuration file. This includes:

• The maximal size of log files
• The rotation of the log files
• The format of each row in the log file

The log configuration file is typically located under the software installation folder, i.e. C:\Program Files\OpenLM\OpenLM Broker\logs.

Directory Sync (DSS and DSA)

DSS and DSA always log in full, so you don't need to change a logging level. Collect the logs from these files, assuming the default installation folders:

• DSS: C:\Program Files\OpenLM\OpenLM Directory Synchronization Service\log\OpenLM_Ldap_Service.log
• DSA: C:\Program Files\OpenLM\OpenLM Directory Synchronization Agent\log\OpenLM_Ldap_Agent-<date>.log, one file per day

For common sync problems, see Directory Sync troubleshooting.