Job Description
General:
Support engineer is responsible for ticket handling and helping customers resolve their issues/questions/concerns, assisting with testing the OpenLM components, creating documentation and engage in pre-sale activities
Language: Spanish, English – Fluent technical
Portuguese – Optional
Job description in details:
Ticket handling, assigning, answering and resolving the tickets in a timely manner according to the SLA.
Provide support for our customers and prospects via tickets, live chat, live sessions.
Capturing bugs either by testing or reported by customers and act as a liaison between customer and development.
Replicating bugs reported by customers.
Creating user stories for requests/enhancements sent by customers and act as a liaison between customer and development.
Providing professional services to our customers.
Internal testing of newly released OpenLM components.
Helping with creating documentation on OpenLM components.
Helping the sales department with technical questions from prospects.
Delivering demo sessions to prospects together with a sales representative.
Following up as technical contact after the demo.
Deployment of OpenLM system for Trial/PoC.
Engaging with non-technical departments for technical queries.
Perform webinars for online audiences.
Perks that you will enjoy:
Permanent WFH.
Mandatory vacations.
Flexible work timings.
Working with some of the global business leaders and tech pioneers.
Challenging projects to lead and boost your career growth.
Work with global teams and clients.
No over-time policy.
Referral rewards.
About OpenLM:
OpenLM is among the most trusted global engineering and specialty software license management vendors (source: Gartner). Founded in 2007, today OpenLM has more than 1000 global customers. Almost 10% of these customers belong to the ‘Fortune 1000’ club and 400 of them are from the US.
Serving across 15+ industries – Aerospace, Automotive, Engineering Services, Defense, Industrial Manufacturing, Healthcare, Semiconductors, Energy, Power & Utility, Gaming, Government, Telecommunication, Mining, Electronics, Construction, and more, OpenLM boasts of an NPS (Net Promoter Score) of 4.6.
Founded in Pardesia, Israel in 2007.
Branches in USA, Moldova, Japan, France, and India.
Focussing on all geographies including North America, Europe, India, Australia, Malaysia, China, Thailand, Singapore, LATAM, and others.
GSA Contract holder.
OpenLM India is a subsidiary of OpenLM, Israel. This branch will be focused on enhancing OpenLM’s services and products across Asia and other continents. The R&D center in India will be responsible for bringing innovative products, services, and solutions to the global engineering and specialty software market.
