Broker Service Not Starting: TS-BR001 KB
Symptom
Users were not able to start the Broker service through the Windows Services tool.
Observed
Attempting to run net start “OpenLM Broker” on the command line failed and:
- NO log file is created, since the service does not run the application.
- NO errors in the EventViewer
Troubleshooting
1. Try running the Broker from the command line.
This is running the Broker as a Java application, not as a service.
java -jar "C:\Program Files\OpenLM\OpenLM Broker\OpenLMBroker.jar" start "C:\Program Files\OpenLM\OpenLM Broker\broker.xml"
In this case-study, this procedure succeeded. This means there is a problem only with the service and not the application.
2. Check the Registry:
a. Open the registry editor : type regedit in the start command line.
b. Navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\OpenLM Broker
c. check that you have a Parameters key, with an Application name.
The value of this name should be:
"C:/Program Files/Java/jdk1.6.0_25/bin/java.exe" -Xrs -jar "C:\Program Files\OpenLM\OpenLM Broker/OpenLMBroker.jar" start "C:\Program Files\OpenLM\OpenLM Broker/broker.xml"
3. If this key does not exist, save the following marked text in a .reg file, and import it under key OpenLM Broker:
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\OpenLM Broker\Parameters] "Application"="\"C:/Program Files/Java/jdk1.6.0_25/bin/java.exe\" -Xrs -jar \"C:\\Program Files\\OpenLM\\OpenLM Broker/OpenLMBroker.jar\" start \"C:\\Program Files\\OpenLM\\OpenLM Broker/broker.xml\""
OpenLM Support Info
| Title | Broker Service not starting. |
| Category | Broker |
| Date | Oct 05, 2011 |
| Handled by | Efrat, Rachel. |
| Relevant Links | (link to mantis item, docs, customer correspondance etc.) |
| Symptoms | Broker service failed to start, No broker log file was written |
| Applies to license managers | FLEXlm, FLEXera FLEXnet, IBM LUM, HASP, RLM, Sentinel RMS |
| Applies to license mode | Floating licenses, Network licenses, Concurrent licenses |
| Observed during investigation | Error when attempting to run the broker service via command line. |
| Trouble shoot process | 1. Run the Broker as a Java application (Not a service) from a command line, to establish whether the problem is in the application or just with running the service: – Succeeded. 2. Check the registry for the required key. – Failed. 3. Import the key. |
| Solution | Found |