Table of Contents
Configure OpenLM External Platform #
- Windows Start Menu → OpenLM → OpenLM EasyAdmin User Interface
- Go to EasyAdmin Start → Administration → click on External Platforms
- Fill in the required fields as follows:
- ServiceNow URL – The path to your ServiceNow instance. (For example, https://abc123.service-now.com)
- Username – Your ServiceNow account username.
- Password – Your ServiceNow account password.
- Click Test Connection –> If connection is successful then click Next.
- Select range to sync your data – Pick the time range for the sync.
- Period – this will synchronize all the data within the selected time period.
- Start date – this will synchronize all the data beginning with the selected start date up until today.
- All available data – this will synchronize all data available from the OpenLM database.
- Schedule sync to run every day at – Specify the time you would like the synchronization of OpenLM with ServiceNow to start at.
- Sync Now (Run initial sync at the end of this wizard) –> Click Next.
- Go to ServiceNow Time Zone screen, select the time zone of the OpenLM host. –> Click Next.
- Configure the options on this screen as follows:
- Notifications (on/off) – Enables or disables all sync notifications.
- EasyAdmin Alerts (on/off) – Enables or disables notifications in the EasyAdmin user interface.
- EasyAdmin Alerts – Get notified on synchronization event:
- Succeeded
- Skipped
- Failed
- When the External Platform service is not responding
- Email (on/off) – Get notified on synchronization event:
- Succeeded
- Skipped
- Failed
- When the External Platform service is not responding
- Recipients – Emails to notify. (For multiple emails, separate by a new line (Enter))
- Click Finish.
- Also see full documentation.
