Configure OpenLM External Platform – HT882

Configure OpenLM External Platform #

• Windows Start Menu → OpenLM → OpenLM EasyAdmin User Interface
• Go to EasyAdmin Start → Administration → click on External Platforms
• Fill in the required fields as follows:
  • ServiceNow URL – The path to your ServiceNow instance. (For example, https://abc123.service-now.com)
  • Username – Your ServiceNow account username.
  • Password – Your ServiceNow account password.
• Click Test Connection –> If connection is successful then click Next.
• Select range to sync your data – Pick the time range for the sync.
  • Period – this will synchronize all the data within the selected time period.
  • Start date – this will synchronize all the data beginning with the selected start date up until today.
  • All available data – this will synchronize all data available from the OpenLM database.
• Schedule sync to run every day at – Specify the time you would like the synchronization of OpenLM with ServiceNow to start at.
• Sync Now (Run initial sync at the end of this wizard) –> Click Next.
• Go to ServiceNow Time Zone screen, select the time zone of the OpenLM host. –> Click Next.
• Configure the options on this screen as follows:
  • Notifications (on/off) – Enables or disables all sync notifications.
  • EasyAdmin Alerts (on/off) – Enables or disables notifications in the EasyAdmin user interface.
  • EasyAdmin Alerts – Get notified on synchronization event:
    • Succeeded
    • Skipped
    • Failed
    • When the External Platform service is not responding
  • Email (on/off) – Get notified on synchronization event:
    • Succeeded
    • Skipped
    • Failed
    • When the External Platform service is not responding
  • Recipients – Emails to notify. (For multiple emails, separate by a new line (Enter))
• Click Finish.
• Also see full documentation.