OpenLM Server Installation Guide (v21 and above) – KB4414 - OpenLM Software License Management
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OpenLM Server Installation Guide (v21 and above) – KB4414

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The following document will provide instructions on how to install the OpenLM Server for your organization. Understanding the installation process will allow you to properly set up OpenLM, configure the initial steps required to activate the license and clarify any of the options presented by the OpenLM Server installer.

This installation guide covers:

    1. Installing the OpenLM Server
    2. Upgrading an existing OpenLM Server installation
    3. Repair mode
    4. Uninstall

NOTE: the screenshots in this guide show “OpenLM Trial”. If you already have a license present on your machine and are installing/upgrading/removing, the installer will reflect your license level in all the screens that follow. The steps for each procedure are the same regardless of your license type.

Installing the OpenLM Server

Before proceeding with the installation of the OpenLM Server, please make sure that you meet the recommended system requirements. Also please note that OpenLM can monitor both Windows and Unix / Linux resident systems, and the OpenLM Server component can be also installed on Linux machines.

To install the OpenLM Server on Windows:

1. Obtain the latest OpenLM Server installer (e.g. OpenLM_Server_21.#.##.##.msi) from our Downloads page

2. Once the download is complete, double-click the installer file to begin the install process

3. The Windows User Account Control Process might prompt a screen asking “Do you want to allow the following software to make changes to your computer?” Click “Yes” to continue.

Once the installer has started, you should see the following screen:

The checkboxes are explained as follows:

  • “Allow OpenLM to send updates and news emails” will ensure that you receive OpenLM news and updates as well as support webinars approximately once a week. You will receive the emails at the address that you will provide later on the “Activation” screen.
  • “I agree to the license terms and conditions” is required in order for the installation to proceed.

4. After you have read the license and agreed to the terms and conditions, click “Next”.

5. Choose your Database option:

a. Install the embedded MariaDB (this is only for evaluation purposes):

If you select embedded MariaDB, no other steps related to the database are required.
Instead, if you continue with your own database, you will be required to provide connection strings parameters (step 6)

b. Or, use your own database connection:

(If you choose to provide your own database connection, later during the installation process, you will be required to provide database connection string details (step 7)

On the “Destination Folder” screen you will be able to change the default install directory for the OpenLM Server. Click “Browse” to select a new location. We recommend leaving the default location as-is.

6. Once you have picked a destination directory, click “Next ” then “Install” for the process to begin.

7. At this point, if you selected to use your own database, this prompt will appear:

Steps to take:

  1. Select the DB type
  2. Provide the connection strings parameters (Server name, DB name, User ID and password):
  3. Test the connection. If successful, click “Approve

8. Once the database is all set up, the installation is completed, click “Finish.

Registration page

The Registration page will automatically open and you will be able to redeem your trial license. Also, a shortcut on your desktop will be available:

1. Fill out the required fields (Company Name, First and Last Name, and Email) and click “Next” to receive an activation code by email.

2. Check your inbox for the activation code. You should have an email from license@openlm.com that looks like this:

3. Either click the link in the email or copy & paste the code in the License activation page and click “Confirm”

If you haven’t received an email on the second try after clicking “Resend”, please contact our support by online chat or email at support@openlm.com as some mail servers may block our emails

 

4. The next step is to download the License file:

5. Go to C:\Program Files\OpenLM\OpenLM Server\license and store the license you’ve downloaded in this folder.

6. Restart the OpenLM Server service:

7. Use the Shortcut on your Desktop to access the EasyAdmin

Troubleshooting Installation Problems

Connectivity Issues (Offline Mode)

The OpenLM Server installer will detect if there are any problems with the installation or activation procedure. Most of these problems occur due to internet connectivity issues.

If you’re trying to activate OpenLM Server but there is a problem with your connection to the OpenLM License Server (indicated by the red notification in the top right corner of the installer).

At this point, there are two options. This should help you determine where the actual problem lies, as well as what you can do to solve it:

Click the “Copy registration page link”. The link will be copied to your machine’s clipboard. Open a regular browser window, hit CTRL + V to paste and Enter to access the online license generator. If at this point, you still cannot access the link and follow the provided instructions, there is most likely an internet connection problem on your part. Make sure your internet connection is working or contact your system administrator for further assistance.

Free License Already Redeemed

If after completing the registration fields and clicking “Next” you receive this screen, then it means that you or someone else in your organization has already redeemed a trial license for the OpenLM Server.

In this case, please click on “Chat with OpenLM Sales Team” to open a browser window so we can assist you.

You can also “Send an Email” (if your system or browser is configured to handle “mailto:” links). This will create a template email with all the required details we need to help you solve the problem.

Otherwise, please click the “Get registration details” → “Copy Registration Details”. Then simply paste the license details in an email and send it to license@openlm.com and we will get back to you as soon as possible.

 

Upgrading an existing OpenLM Server installation

The steps to upgrade an existing OpenLM Server installation are as follows:

1. Obtain the latest OpenLM Server installer (e.g. OpenLM_Server_21.#.##.##.msi) from our Downloads page

2. Once the download is finished, double-click the installer file

4. The installer will automatically detect if a previous version of OpenLM is present. You should see the screen below:

It is important to follow the instructions and backup your database since the upgrade process is sensitive to hardware and software changes. Upgrading the OpenLM Server without backing up the database is risky and may compromise any accumulated data.

5. Open the Services window. Press Windows + R to open the “Run” dialog then type in services.msc and click “OK”.

6. Locate the “OpenLM Server” service, select it, then click on “Stop” in the upper left corner to stop the service. Once the service has stopped you can close the Services window.

7. Back up the database file indicated by the installer window (typically C:\Program Files\OpenLM\OpenLM Server\db\OPENLM_DB.FDB) by copying it to a new location.

8. Click “Next”.

9. To continue with the upgrade process you must check the “I agree to the license terms and conditions” box. The “Check for the latest version” checkbox makes the installer check and offer to download a newer version of OpenLM Server if one is available (active internet connection required). Click “Install” to proceed.

10. Once the upgrade process has finished open OpenLM’s EasyAdmin user interface or [X] to safely close the installer window.

 

Repair Mode

In case your OpenLM Server installation has been corrupted or has stopped working due to software or hardware malfunction, it is possible to repair your install.

To do so either:

  1. Double-click the installer executable file to run it
  2. Go to Control Panel → Programs and Features → Select “OpenLM Server” → Click “Uninstall/Change”.

You should see the following prompt:

1. Select “Repair OpenLM” then click “Next” to proceed.

2. Once the repair has finished you can click “Finish” to complete the process then access the EasyAdmin or close the window [X] to complete the process.

 

Uninstall

If at any time you wish to uninstall OpenLM Server, there are two ways to do so:

  1. Double-click (run) the installer executable
  2. Go to Control Panel -> Programs and Features -> Select “OpenLM Server” -> Click “Uninstall”

1. Select the “Uninstall OpenLM” option then click “Next”.

2. You will be prompted with a final confirmation dialog asking if you want to proceed. Click “Uninstall” to begin

3. Once the uninstaller has finished, you should see the screen below. Click “Close” to complete the procedure.

Please note that the uninstaller leaves several user files and folders behind (located by default in C:\Program Files\OpenLM\). These contain your license, logs, and database files. These will have to be removed manually for a full uninstall.

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