OpenLM usability report files

General #

OpenLM deals with pieces of license usage information that originate from multiple sources, and may prove contradictory to each other. We apply our hard-earned experience to reconcile such contradictions, and to present valid license usage reports.

 

Usability reports #

In the event that such a contradiction is encountered, a usability report file will be created, and the EasyAdmin User Interface web application will present it as a system message (envelope icon), as shown below.

The user will be prompted to download the report and send it by mail to the OpenLM support team, at support@openlm.com

Usability report files will be saved in the download folder as zip files, and their name will contain the day of week; e.g.: usability_report_sunday.zip.

The system notification (envelope icon) indication will persist as long as zipped usability report files exist in the download folder.

 

Files policies #

The OpenLM Server implements the following policy on the downloaded usability report files:

  1. Usability report files will be kept in the folder for 3 days.
  2. There will be no more than 2 reports downloaded per day.
  3. The size of zipped files are not expected to exceed a few Megabytes.

In case the EasyAdmin user chooses to designate a folder other than the default for downloading usability report files, they would need to ensure the OpenLM Server service possesses the appropriate access permissions to the said folder.

 

Email notification #

Administrators may be notified regarding the existence of report files to be downloaded through email. The email account for such notifications is set up through EasyAdminUser Interface via Start → Administration → Email window, as depicted below.

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