General #
OpenLM deals with pieces of license usage information that originate from multiple sources, and may prove contradictory to each other. We apply our hard-earned experience to reconcile such contradictions, and to present valid license usage reports.
Usability reports #
In the event that such a contradiction is encountered, a usability report file will be created, and the EasyAdmin User Interface web application will present it as a system message (envelope icon), as shown below.
The user will be prompted to download the report and send it by mail to the OpenLM support team, at support@openlm.com
Usability report files will be saved in the download folder as zip files, and their name will contain the day of week; e.g.: usability_report_sunday.zip.
The system notification (envelope icon) indication will persist as long as zipped usability report files exist in the download folder.
Files policies #
The OpenLM Server implements the following policy on the downloaded usability report files:
- Usability report files will be kept in the folder for 3 days.
- There will be no more than 2 reports downloaded per day.
- The size of zipped files are not expected to exceed a few Megabytes.
In case the EasyAdmin user chooses to designate a folder other than the default for downloading usability report files, they would need to ensure the OpenLM Server service possesses the appropriate access permissions to the said folder.
Email notification #
Administrators may be notified regarding the existence of report files to be downloaded through email. The email account for such notifications is set up through EasyAdminUser Interface via Start → Administration → Email window, as depicted below.
