Symptom #
The customer complained that he “Couldn’t connect to the EasyAdmin”.
Attempting to open the EasyAdmin user interface resulted in the following message box appearing on his screen, or an outright error.
Troubleshoot process #
This kind of issue is related to services that have stopped and are not currently active. The 1st thing to try is restarting the respective process.
1. Navigate to the windows services: Click Start → Control Panel → System and Security → Administrative Tools → Services. The “Services” window appears.
2. In the first case (“Couldn’t connect to host” message box), it may be an issue with the OpenLM Server service.
2a. Select that OpenLM Server service in the “Services” window.
2b. Right-click the OpenLM Server service, and set it to restart.
2c. Restart the EasyAdmin web application.
3. If the 2nd type message box (“Please Check your Internet connection” or “This webpage is not available”) appeared, it may be an issue of the web server service. Restart your web server service (e.g.: LightTPD).
Other steps for troubleshooting:
If restarting the services does not work – here are some other things you may try:
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Run the EasyAdmin application from the same computer as the OpenLM Server.
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Make sure that any security components (Firewall) are not blocking communication to the EasyAdmin web application.
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Temporarily stop the OpenLM Server and OpenLM Broker services. Open the task manager’s processes window. Make sure the computer is not held-up by any other process.
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Make sure the default HTTP listener port (5015) is kept open.
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Try connecting the proxy to the test page;
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Try a different web browser.
- Clear browser cookies
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Try erasing the Proxy server logs. These are found in the following positions:
