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USA +1 866 806 2068 | UK +44 203 1292 513 | JAPAN +81 3 45208991 担当:萩原 info@openlm.com

Software Technical Support Representative – Japan

 

Job Description

We are searching for a capable software technical support representative to support and assist our customers and prospects in Japan. The candidate must have a good understanding of computer systems, networks, operating systems and internet technology.

You will provide online support by phone and web conferencing software. There may be a need to provide on-site support to customers and this will involve some travel.

Knowledge in software licensing is an advantage but not required; we will provide training.

You will work closely with our international support team so you must be able to communicate in English at a high level (reading, writing and speaking).

Key responsibilities

  • Supporting customers in initial system setup and proof of concept
  • Supporting customers in configuring the system on their networks
  • Demonstrating the software live and via presentations
  • Troubleshooting

Requirements

  • Minimum 2+ years of software or internet technical support experience
  • Ability to communicate with our support team in English
  • Excellent phone and email communication skills in Japanese
  • Organized
  • Experience in the IT industry an advantage
  • Experience in Software Asset Management (SAM) or management of software licenses is a huge advantage

Language:

  • Japanese – mother tongue level
  • English – fluent reading, writing and speaking
  • Other languages an advantage