Software Technical Support Representative - Japan - OpenLM Software License Management
USA +1 866 806 2068 | JAPAN +81 3 45208991 担当:萩原

Software Technical Support Representative – Japan


Job Description

We are searching for a capable software technical support representative to support and assist our customers and prospects in Japan. The candidate must have a good understanding of computer systems, networks, operating systems and internet technology.

You will provide online support by phone and web conferencing software. There may be a need to provide on-site support to customers and this will involve some travel.

Knowledge in software licensing is an advantage but not required; we will provide training.

You will work closely with our international support team so you must be able to communicate in English at a high level (reading, writing and speaking).

Key responsibilities

  • Supporting customers in initial system setup and proof of concept
  • Supporting customers in configuring the system on their networks
  • Demonstrating the software live and via presentations
  • Troubleshooting


  • Minimum 2+ years of software or internet technical support experience
  • Ability to communicate with our support team in English
  • Excellent phone and email communication skills in Japanese
  • Organized
  • Experience in the IT industry an advantage
  • Experience in Software Asset Management (SAM) or management of software licenses is a huge advantage


  • Japanese – mother tongue level
  • English – fluent reading, writing and speaking
  • Other languages an advantage

Send to a Friend