Technical Support Professional - OpenLM Software License Management
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Technical Support Professional

We are seeking an experienced technical support professionals to assist our business customers with the OpenLM license management software. If you have software and license management experience, advanced problem solving skills, and an ability to build strong customer relationships, we want you to help us provide better support to our customers worldwide.

You will be responsible for resolving customer issues via telephone, email, and/or chat sessions including troubleshooting installation, configuration and how-to application issues.  Your Interpersonal skills and networking expertise are critical. In addition, you will be expected to record all customer interaction in a CRM and escalate complex or product bugs.  The ideal candidate will have experience in troubleshooting and resolving complex technical issues in license managers in an enterprise environment.


Job location: North America


Job Duties & Responsibilities:

Resolve technical issues associated with our license management products via phone, e-mail, and/or chat

Service assigned customers to meet all of their technical and account management requirements

Meet or exceed customer satisfaction and productivity metrics

Interface with multiple departments – Development, Sales, QA

Work with Management and Development team to build and improve internal support tools

Log issues and product testing




Proven experience in managing FLEXlm license manager on Windows or UNIX/Linux platforms

Experience managing other license managers is an advantage

Knowledge and troubleshooting proficiency of licensing system and information technology systems including HTTP servers, services and databases

Strong organizational and time management skills

Excellent verbal and written communication skills

Team player with positive attitude

2+ years of providing technical support, preferably in a cloud computing or organizational environment is an advantage


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