A customer complains that: “I have successfully connected the new database, BUT nothings seems to be logging. I have no stats showing on the EasyAdmin screen.”
Trouble shoot process
Make sure the license servers list is defined at the “OpenLM Server Configuration Form”
All settings of OpenLM are saved in the database. When you migrate to a different database (e.g.: from SQL to FB), you need to re-enter the license servers list:
- Switch to Firebird.
- Open “OpenLM Configuration Form”, navigate to “Advanced” panel, click “Export…” button and save the settings to a file.
- Close “OpenLM Configuration Form”.
- Switch to SQLServer.
- Open “OpenLM Configuration Form” again and you will see that servers list is empty.
- Navigate to “Advanced” panel, click “Import…” and import the file you saved earlier.
- Click “Apply” and restart OpenLM server.
- Check EasyAdmin.
|Title||# 02.003 Following data migration from SQL to FB, EasyAdmin doesn’t show any logging|
|Date||Sep 25, 2011|
|Relevant Links||(link to mantis item, docs, customer correspondence etc.)|
|Applies to license managers||FLEXlm, FLEXera FLEXnet, IBM LUM, HASP, RLM, Sentinel RMS|
|Applies to license model||Floating licenses, Network licenses, Concurrent licenses|
|Symptoms||Customer complained that EasyAdmin does not show any stats.|
|Observed during investigation|
|Trouble shoot process|
|Solution||Found (Found/Pending/Known Issue)|