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No Ansys debug logs: TS-LM002

 

Title

No Ansys debug logs – OpenLM can’t report license denials

Category

FlexLM, Ansys

Date

Handled by

Relevant Links

(link to mantis item, docs, customer correspondence etc.)

Applies to license managers

FLEXlm, FLEXera FLEXnet Ansys

Applies to license model

Floating licenses, Network licenses, Concurrent licenses

Symptoms

OpenLM shows no usage data

Observed during investigation

Trouble shoot process

Solution

Found (Found/Pending/Known Issue)

Symptoms

Ansys does not produce a debug log file. OpenLM extracts license denial information from such debug logs. It consequently can’t produce license denials reports.

Troubleshoot process

In the Options file for the Ansys server try either one of the following:

1. Add the parameter “ANS_FLEXLM_DEBUG 1”. This should produce licensing debug information, and direct it to the default file licdebug.out. This file is located in the directory specified by the TEMP environment variable.

 

2. Another option is to configure the DEBUGLOG parameter in the Options file so:

DEBUGLOG +”<debug_log_path>”.

This will produce debug logging information, and only for a single vendor daemon, and direct it to debug_log_path. The ‘+’ sign determines the logging behavior would be following license server restart:

  • Append to an existing debug log, or

  • Start a new debug log from fresh.

 

This article is related to “Application Note 2032: Monitoring FlexLM license denials v1.8”

and to “Application Note 2007: Configuring FlexLM Options File Using OpenLM Easy Admin v1.8”