Customers have recently complained that OpenLM had reported an erroneous number of total ArcGIS licenses. The reported number was a duplicate of the actual number of licenses, i.e. twice or thrice the number of acquireed licenses
The root cause of this issue is a discrepancy between ArcGIS Server 10.3 and the FlexLM lmutil 11.12 utility.
ESRI has already acknowledged this issue as a bug (BUG-000085807) on version 10.3.
Since OpenLM obtains license quantity and usage information from ArcGIS via the lmutil utility, it has been exposed to faulty data.
Until ArcGIS publishes a fix to this discrepancy issue, we recommend to revert to an older lmutil.exe file; one that would produce correct reports on OpenLM. This version has been tried and worked well with ArcGIS 10.3 to produce correct results.
- Download the linked lmutil version.
- Open the OpenLM Server configuration tool, under the LM Tools tab.
- Select the ‘FlexLM’ path. Configure the path to point to the file supplied above.
- If the OpenLM Broker is also employed to provide license information, Open the OpenLM Broker configuration tool and change the paths to the ‘status’ and “Data_inquiry” commands, as shown in the image below.