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Unable to upgrade OpenLM server version: TS-OLMSRV001

Symptom

The customer complained that after upgrading the OpenLM server, the server configuration form would not open.

Observed during investigation

The customer could not uninstall the OpenLM server module. Although being set as an administrator with administrative privileges, he was denied the ability to uninstall the OpenLM server service.

Solution

1. Back up the Database.
2. Uninstall the OpenLM server service, using a CMD file:

  • Compile a CMD file (e.g.: myUninstallFile.cmd) from the following code.
  • Run the CMD file as an administrator: Either from a command line, or Right-click on its icon, and choose to run it as an administrator.

// Stop the OpenLM Server service
net stop “OpenLM Server”
// Uninstall the OpenLM Server Service
“C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe” /u “C:\Program Files\OpenLM\OpenLM Server\bin\OpenLM_Server.exe”
// Wait for the user to click any key
pause

3. Uninstall the OpenLM Server Using the Windows Control Panel.

Note: The OpenLM server service may be reinstalled using a CMD file in a similar manner to that of the uninstallment process:

  • Compile a CMD file (e.g.: myReinstallFile.cmd) from the following code.
  • Run the CMD file as an administrator: Either from a command line, or Right-click on its icon, and choose to run it as an administrator.

// Reinstall the OpenLM Server Service
“C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe” “C:\Program Files\OpenLM\OpenLM Server\bin\OpenLM_Server.exe”
// Wait for the user to click any key
pause
4. Restart the OpenLM server service.
5. Download and run the latest OpenLM server version (MSI file)

 

 

Title Unable to upgrade OpenLM server version
Category Installation
Date Nov 03, 2011
Handled by Rachel, Oren
Relevant Links
Applies to license managers FLEXlm, FLEXera FLEXnet, IBM LUM, HASP, RLM, Sentinel RMS
Applies to license model Floating licenses, Network licenses, Concurrent licenses, Node Locked
Symptoms “After upgrade, server configuration will not run”
Customer could not uninstall The OpenLM Server module, due to lacking permissions.
Observed during investigation Customer could not uninstall The OpenLM Server module.
OpenLM Server Service was not uninstalled.
Trouble shoot process Uninstall and reinstall the OpenLM Server Service manually.
Solution Found (Found/Pending/Known Issue)