Denials

Denials Report helps administrators track and analyze failed license requests, identify root causes, and optimize license distribution. This guide explains how to access, configure, and interpret the report.

Applies to Roles: Admin only

Purpose

Denials Report records each failed attempt to acquire a license. It includes:

• Time of request
• User attempting request
• Requested feature
• Error or reason for denial

Administrators can:

• Track and investigate license denials
• Identify bottlenecks and trends
• Optimize license pools
• Justify license adjustments

Key features

• Historical Log: Records all past denials

• Filtering & Grouping: Filter by time, user, feature, group, or server

• Sorting: Sort by server, vendor, license type, and more

• Detailed Parameters: Each denial includes:

  • Time
  • Feature and Product name
  • Server and Vendor
  • License type and software version
  • Additional license key (if any)
  • Total available licenses
  • Username and workstation
  • Error message and group

Accessing Denials report

Navigate to Reporting then Denials Report in OpenLM interface.

Interface overview

• Main table shows all recorded denials

• Filters:

  • Show true denials only check box
  • Server Name and Vendor Name
  • Denials time selector
  • Search bar for keywords

Filtering

• License Type: Filter by Floating, Named User, etc.
• Use APPLY to activate filters
• Use CLEAR to reset filters

Report details

Scrolling the report reveals all denial data:

• Requested software version
• Additional key (if applicable)
• Total available licenses
• Username and workstation
• Error message
• Group (e.g., user group or denial type)

Time filtering

Use the Denials time filter to focus on specific periods:

• Presets: Today, Yesterday, Last 7 Days, Last 30 Days
• Custom Range: Choose specific start and end dates
• Time filter affects visible data, not sorting

Configuring denials logging

Navigate to Management > General to configure settings:

True denials

• License Pull Tolerance: Defines a window (e.g., 60s) to ignore transient denials
• Track True Denials Only: When activated, logs only unresolved denials
• Changes apply to future data only

Excluding denials

Go to Management then Excluded Denials:

• Select a License Server

• Use + Add Error to exclude:

  • Specific Major Error Codes, or
  • Exact Error Messages

• Matching denials will not be stored

Exclusion UI features

• Server list shows name and license manager type

• Context menu options:

  • Restore default columns
  • Print server list

Adding rules

In ADD EXCLUDED ERROR dialog:

• Select target License Server
• Enter Major Error Code or Error Message (one is required)
• Select SAVE to apply the rule

Process Flow

1. Denial occurs
2. OpenLM logs details (based on True/Excluded settings)
3. Admin views report
4. Apply filters & groupings
5. Perform root cause analysis
6. Take action: License/configuration changes