Data Privacy Policy for OpenLM Alerts Integration
Introduction
OpenLM Software Licence Management is dedicated to safeguarding the online privacy of its customers and users. This privacy policy details the measures and procedures OpenLM undertakes in collecting, storing, utilizing, and managing personal data within the OpenLM Alerts Integration application on the Salesforce AppExchange.
Definitions
OpenLM – refers to OpenLM Software License Management, including its branches and products.
Cookies – small files stored on your device by the website / application, which contain your browsing history, login details, and other relevant information.
Personal data – information that can identify an individual, directly or indirectly, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier.
You / user – refers to individuals who access or use the application, or entities on behalf of which such individuals are accessing or using the application.
Personal data we collect
OpenLM Alerts Data – data pertaining to OpenLM Alerts service from specific customers.
How personal data is collected
The alerts personal data collected through OpenLM Alerts Integration is sourced directly via the Amazon SQS Queue integrated with OpenLM Alerts Service and processed by AWS Lambda Functions for creating cases in the Salesforce Service Cloud. The Salesforce credentials personal data collected through OpenLM Salesforce Alerts Integration service is stored to AWS Secrets Manager and used by AWS Lambda Functions for creating cases in the Salesforce Service Cloud. Collection occurs when you:
- Use the OpenLM Alerts Integration application and its associated services;
- Use the OpenLM Salesforce Alerts Integration service and its associated services;
- Interact with the applications and services which automatically fetches and stores data to enhance service delivery.
How collected personal data is used
OpenLM utilizes the collected personal data specifically for:
- Creating cases in the Salesforce Service Cloud from OpenLM Alerts Service;
OpenLM has no interest in using the personal data collected in any other way, except to operate, maintain and improve the service.
How collected personal data is stored
OpenLM does not directly store your data. All personal data collected is stored on Amazon (Amazon.com, Inc.) and Salesforce (Salesforce.com, Inc.), customer side, with all the security prerequisites offered by Amazon and Salesforce.
Third-party websites – the application may interact with third-party websites and services. However, OpenLM does not control, review, or assume responsibility for data managed by these third-party entities. Interaction with any external links may lead to data processing by these third parties.
Disclosure of personal data
Improvement of service – data collected may be used for technical purposes to analyze the functionality of the application and improve or add new features. If new features require further processing, the user will be notified, and additional consent may be requested.
Third parties – personal data is not shared with third parties during the normal operation of the application. Only OpenLM and the user may have access to this data. The user may request for the data to be shared with third parties.
Liability – OpenLM is not liable for any disclosure made by the user to third parties, nor for how personal data is managed by third parties.
Marketing – personal data will not be used for marketing purposes.
Law enforcement – under certain circumstances, OpenLM may be required to disclose your personal data if required by law enforcing agencies or in response to valid requests by public authorities. OpenLM will notify you accordingly.
Disclosure by accident – in case of accidental data loss, theft, leak, modification, etc., you or the Data Controller will be notified immediately.
Your choices regarding the collecting of personal data
The use of this application implies by default that the user is aware that data is collected and processed and cannot opt out of these processes.Â
By using the OpenLM Alerts Integration, you acknowledge the collection and processing of personal data. If you choose not to participate in data processing, you may be unable to use the application or certain features.
Changes to our Privacy PolicyÂ
The privacy policy regarding the OpenLM Alerts Integration is regularly reviewed. Any changes or updates will be published immediately. Users will be notified about major changes, and additional consent may be requested from the user for new additions regarding data processing.
Your data protection rights
OpenLM reiterates the data protection rights of which every user is entitled to (concerning data that is stored on OpenLM premises):
- The right to access – you have the right to request from our company copies of your personal data that we possess. As well, you may access, update or request deletion of your personal data.
- The right to rectification (correction) – you have the right to request from our company to correct any information regarding your persona that you find inaccurate. You may also request the company to complete any information you believe is incomplete.
- The right to erasure – you have the right to request the company to delete or remove all or partial personal data when there isn’t a legitimate reason for the company to continue processing it.
- The right to object to processing – you have the right to object to certain types of processing of your personal data.
- The right to data portability – you have the right to request from our company to transfer the data collected to you or to other organizations or third parties you deem necessary.
- The right to withdraw consent (restrict processing) – you have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the extension. Total failure to access and operate our extension is possible considering that data acquired is vital for the working purposes of the extension.
Data retention period
OpenLM will retain your personal data for as long as it is necessary for the purposes related to the functionality of the application. Data will also be retained to the extent necessary to comply with legal obligations and resolve disputes if needed.
Should you wish to report a complaint, request or should it be the case you think our company has not addressed your concerns in a satisfactory manner, please contact us through the following channels:
- Salesforce AppExchange: Use the contact developer option in the Salesforce AppExchange from where you installed the application.
- Support Link: Contact Us
- Email: support@openlm.com
Response time
In case you want to make any requests or you would like to exercise any of the rights you are entitled to, please consider that the company will take up to 2 (two) weeks to give a course of action to your requests.
