Support Lifecycle for OpenLM Legacy Versions

At OpenLM, our highest priority is ensuring the stability, reliability, and success of your daily business operations. We want to ensure that every organization utilizing our platform has a clear, predictable path forward that aligns with their own operational timelines.
To provide you with ample planning flexibility, we are sharing our updated lifecycle timeline for OpenLM legacy versions(V25/26).

Complete Confidence in Your Current Setup

If you are currently utilizing our legacy versions and are not yet ready to migrate, please rest assured that your operations remain fully supported. We want you to have total peace of mind regarding your existing environment. There is no risk of being left without assistance if you do not transition to the new platform immediately, we are fully committed to supporting you exactly where you are today.
Our updated timeline is structured as follows:

Roadmap Target Date: 31 December 2027

This is our target date for achieving key milestones on our new platform’s roadmap.

Continuous Evaluation and Flexibility

While these dates represent our standard roadmap, we remain flexible. To ensure a risk-free and seamless transition, OpenLM will finalize the End of Life process based on customer readiness and continuous assessment.

Extended support may be provided on an individual basis to accommodate unique organizational requirements. If your team requires more time than the standard schedule allows, please reach out to your account manager.

We appreciate your continued trust. For technical assistance or more information regarding support for legacy versions, please contact your dedicated account manager or our support team at support@openlm.com.

Support Infrastructure & Availability

All technical support issues and queries are tracked via tickets by the OpenLM Solution Engineering team to ensure consistent service delivery.

Feature

Policy Details

Support Hours

24×6 (Sunday through Friday)

Primary Contact

support@openlm.com

Communication Channels

Live Chat, Email, and Remote Live Sessions

Tracking

All requests must be submitted via email to generate a tracking ticket

Note on Standard Support: While the 10-hour onboarding cap applies to Platform migration, standard remote live sessions for general troubleshooting (outside of Platform onboarding) remain chargeable under Professional Services.

Strategic Recommendation

We strongly encourage all partners and customers to begin their migration to the OpenLM Platform immediately to benefit from the latest feature enhancements and to utilize the complimentary 10-hour onboarding window before the Legacy EOL date.