OpenLM Services

Complete OpenLM Remote Management

We support companies that need help using the OpenLM solution and also companies lacking human resources or time to monitor and manage their licenses.

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Knowledge Base

I don’t know if or how to customize OpenLM’s reports
I don’t know how to utilize OpenLM API
I can’t align OpenLM’s report data to the license cost
I cannot configure the OpenLM components
I need support to upgrade OpenLM Server
I need a license usage report ASAP
How many licenses should I purchase?
I don’t have time to install & configure OpenLM
I’m not ready for a software compliance audit
I don’t know how to utilize OpenLM API

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Installations

On-demand installation of OpenLM Server and all related products.

Configurations

On-demand configurations of anything OpenLM related (Server, Brokers, Agents, Roles, etc).

Upgrades

On-demand upgrades of OpenLM Server and all related products.

Reporting Hub

Extra reporting queries, additional PBI templates.

Reporting Front-End

On-demand creation/ scheduling reports, detailed showcase of reporting capabilities.

Outsourcing

Full management of engineering software licenses.

OpenLM Professional Services

What is it?

On-demand expertise and knowledge from the OpenLM team
Live Support through online sessions

What does it include?

OpenLM Extended support
Remote administration of license servers/managers
Consultancy for license optimization and procurement
Compliance consultancy

Why is it needed?

OpenLM understands that right-sizing an organization’s software assets is challenging due to certain limitations (e.g., lack of time, lack of resource) that vary by case. We are here to fill that gap.
If interested, contact your OpenLM sales representative at sales@openlm.com

OpenLM Annual Maintenance Contract

What is it?

Maintenance fee is the annual cost that you pay for upgrades and support of the OpenLM software.

What does it include?

It includes bug-fixes and new releases of the OpenLM software. As the maintenance fee includes support, you can reach out to us via chats, tickets, or phone calls.

Why is it needed?

When you encounter an issue with OpenLM. Through these channels the problem is analyzed and a solution is provided through guides, knowledge base articles, workarounds.
The maintenance fee is part of the annual subscription. For a perpetual license’ maintenance fee contact your account manager.