ServiceNow Certified Partner 2026
Autonomous licensing intelligence.
Ground truth for every asset.
OpenLM feeds ServiceNow Now Assist and AI Agents with real-time telemetry for your most complex engineering software — turning visibility into autonomous action.
150+
License managers supported
$200K
Average per-seat asset value tracked
100%
CSDM 5.0 compliant
Zero
Additional agent footprint
Trusted by global enterprises
ServiceNow + OpenLM
We don't compete with ServiceNow.
We complete it.
— transforming static records into self-healing, self-optimizing assets.
SAM Pro — License Reclamation
Feeds concurrent, floating, and network-named license data that native discovery misses — turning the governance layer into a real ROI engine for high-value engineering tools.
AI Control Tower — Token Intelligence
As enterprises shift from seats to tokens, OpenLM delivers Kafka-based telemetry to track LLM API spend (GPT-4, Claude, Gemini) by project and department — giving the AI Control Tower real governance.
ITOM & CMDB — Self-Aware Infrastructure
Through the Service Graph Connector and Event Management, OpenLM acts as a mission-critical health sensor — triggering automated workflows and restarting hung vendor daemons via Flow Designer.
IRE — CMDB Integrity
Native integration with the Identification and Reconciliation Engine ensures zero CI duplication. One trusted source of truth across 150+ specialized license managers.
The Engineering Blind Spot
Assets that cost $200K per seat deserve better than guesswork.
Standard discovery misses the complexity of ANSYS, AutoCAD, ESRI, MATLAB, and similar tools. OpenLM closes that gap instantly.
Concurrent & floating license visibility
Track real-time seat utilization across network license managers that SAM Pro cannot reach natively.
Idle-time detection & autonomous reclaim
When a license sits idle, ServiceNow workflows reclaim it automatically — keeping resources available for active engineers.
Zero additional footprint
Deep telemetry — PIDs, idle time, active vs. passive usage — via the ServiceNow ACC Plugin. No new agents required.
Live license intelligence
ANSYS Mechanical
32 / 40 seats in use
Active
AutoCAD Civil 3D
8 / 20 seats — 4 idle 22+ min
Reclaiming…
ESRI ArcGIS Pro
2 / 10 seats — 6 reclaimed today
Saved $48K
MATLAB Simulink
15 / 15 seats — peak demand
Queued ×3
Applications & Integrations
Built for the ServiceNow Store
ServiceNow platform with specialized license intelligence.
Service Graph Connector
High-fidelity discovery for engineering license assets directly into the CMDB. CSDM 5.0 compliant with IRE-protected integrity.
AI Token Tracker
Real-time LLM API spend visibility by project, team, and department. The governance layer the AI Control Tower needs.
Event Management Integration
Real-time health sensors and JSON-based event pushing for ITOM. Detect license daemon failures before they impact engineers.
ServiceNow ACC Plugin
Deep telemetry — PIDs, idle time, active vs. passive usage — gathered through the Agent Client Collector with zero added footprint.
Self-Healing Workflows
Automated "Save & Close" and license reclamation triggered by ServiceNow Flow Designer when idle time thresholds are breached.
Coming Soon
License Automation Tool (LAT)
End-to-end orchestration of specialized license lifecycles — procurement, assignment, renewal, and reclaim — all from within ServiceNow.
Coming Soon
OpenLM Alerts Integration
Automated incident creation and real-time visibility for high-value assets. Never be surprised by a license outage again.
Coming Soon
Service Graph Connector
High-fidelity discovery for engineering license assets directly into the CMDB. CSDM 5.0 compliant with IRE-protected integrity.
AI Token Tracker
Real-time LLM API spend visibility by project, team, and department. The governance layer the AI Control Tower needs.
Event Management Integration
Real-time health sensors and JSON-based event pushing for ITOM. Detect license daemon failures before they impact engineers.
ServiceNow ACC Plugin
Deep telemetry — PIDs, idle time, active vs. passive usage — gathered through the Agent Client Collector with zero added footprint.
Self-Healing Workflows
Automated "Save & Close" and license reclamation triggered by ServiceNow Flow Designer when idle time thresholds are breached.
Coming Soon
License Automation Tool (LAT)
End-to-end orchestration of specialized license lifecycles — procurement, assignment, renewal, and reclaim — all from within ServiceNow.
Coming Soon
OpenLM Alerts Integration
Automated incident creation and real-time visibility for high-value assets. Never be surprised by a license outage again.
Coming Soon
Ready to lead the 2026 ITAM strategy?
Transform visibility into autonomous action.