OpenLM Alerts Integration – Terms and Conditions

Introduction

Welcome to OpenLM! Our company is dedicated to helping organizations optimize their software investments by maximizing software assets and licenses, leading to enhanced efficiency, utilization, and cost savings. OpenLM offers its products directly and through platforms such as Salesforce.

This Terms and Conditions document pertains to the delivery of the OpenLM application via the Salesforce Platform, specifically for the application listed on the Salesforce AppExchange as “OpenLM Alerts Integration.” The following sections provide detailed definitions and terms of use for this app.

Definitions

• Name of Salesforce application to be Published on Salesforce AppExchange: OpenLM Alerts Integration
• Description of OpenLM Alerts Integration: OpenLM Alerts Integration helps to automate Case creation on Salesforce Service Cloud from OpenLM Alerts.

Acceptance of Terms

Users agree to the terms and conditions by checking the checkbox field when installing OpenLM Alerts Integration.

Modification of Terms

OpenLM reserves the right to update these terms at any time by declaring new terms.

User Responsibilities

Users are permitted to benefit from and use “OpenLM Alerts Integration” only in cooperation with other OpenLM products and by agreement with OpenLM. Users are not allowed to share OpenLM code and OpenLM licenses with third parties.

Prohibited Activities

It is strictly forbidden to share OpenLM code and OpenLM licenses with third parties.

Privacy Policy

For details on how we handle your data, please refer to our Privacy Policy.

Intellectual Property

All content, including but not limited to, trademarks, service marks, logos, images, and text, are owned by OpenLM and Salesforce.

Disclaimers and Limitation of Liability for a Salesforce Application

Disclaimer of Warranties

1. The OpenLM Alerts Integration application is provided on an “AS IS” and “AS AVAILABLE” basis without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
2. OpenLM does not warrant that:
   • The application will operate uninterrupted or error-free.
   • The application will integrate seamlessly with all versions of Salesforce products.
   • Any identified issues or bugs in the application will be resolved in a specific timeframe.
3. The application relies on Salesforce’s APIs and platform functionalities. Any limitations, changes, or interruptions in Salesforce services may affect the application’s performance, for which OpenLM is not responsible.

Limitation of Liability

Exclusion of Indirect Damages: To the fullest extent permitted by law, OpenLM, its affiliates, officers, directors, employees, or agents shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, business opportunities, or data arising from the use or inability to use the app.

Third-Party Disclaimer

1. The application operates in conjunction with Salesforce’s products through APIs and other services provided by Salesforce. OpenLM is not responsible for:
   • The functionality, performance, or availability of Salesforce’s services.
   • Any data handled, stored, or processed by Salesforce’s systems during the use of the app.
2. Users agree to abide by Salesforce’s terms of service while using the application and are solely responsible for any violations of those terms.

Indemnification

You agree to indemnify, defend, and hold harmless OpenLM, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorney’s fees) arising from:

1. Your use or misuse of the app.
2. Violation of any applicable laws, including data protection regulations.
3. Non-compliance with Salesforce’s terms of service.

Termination and Modifications

1. OpenLM reserves the right to modify or discontinue the app, or any of its features, at any time without notice.
2. Access to the application may be suspended or terminated if users engage in activities that violate Salesforce’s or OpenLM’s terms.

Governing Law

We process your personal information only when necessary and have a valid legal reason to do so under applicable law, such as your consent, compliance with laws, provision of services, fulfillment of contractual obligations, protection of your rights, or legitimate business interests.

Contact Information

For any inquiries, please contact us through the following channels:

• Salesforce AppExchange: Use the contact developer option in the Salesforce AppExchange from where you installed the application.
• Support Link: Contact Us
• Email: support@openlm.com