Available on ServiceNow Store
Engineering software governance, native to ServiceNow.
90+
License managers supported
$200K
Average per-seat asset value tracked
100%
CSDM 5.0 compliant
Zero
Additional agent footprint
Trusted by global enterprises
Discover how OpenLM and ServiceNow work together to bring
complete visibility to your engineering software ecosystem.
The problem
Bridging the gap for
engineering software
Concurrent, network-based licenses used by CAD, PLM, EDA, and simulation tools behave differently from standard seat-based
software. Standard SAM platforms don’t have the instrumentation to manage them.
Specialized license visibility
Engineering licenses (like FlexNet, Reprise, or DSLS) utilize unique concurrent models. OpenLM extends ServiceNow SAM Pro’s reach by providing the specialized telemetry needed to manage these complex assets alongside your standard software estate, creating a unified view.
License waste at scale
Without granular usage data, teams routinely over-purchase. Industry benchmarks put the waste at 15–25% of total spend on engineering license pools.
Compliance exposure
For Aerospace & Defense organizations, ITAR/EAR audits demand precise tracking of who used which engineering tool, when, and from where. Gaps in data are gaps in compliance.
Manual license deployment
License file renewals still happen via email threads and spreadsheets — outside any governance workflow, with no audit trail and no automated approval chain.
How OpenLM fits
One platform, complete picture
Integration suite
Three capabilities, one ecosystem
installs into your ServiceNow instance and works with the workflows and tables you already have.
Alerts Integration & Incident Management
Ingests license-critical alerts from OpenLM directly into ServiceNow's ITSM layer. License shortage, denial spike, or dongle failure becomes an incident — automatically, with the right priority.
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✓Flow Designer integration out of the box The OpenLM alerts incident creation flow evaluates alert priority and creates incident records automatically.
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✓Four severity levels monitored Warning, Alert, Notice, and System — each mapped to appropriate incident priority.
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✓Covers Dongle Monitoring and User Availability services Two of the most operationally critical alert sources for engineering teams.
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✓Duplicate alert suppression built in Configurable suppression window prevents identical alerts from flooding your incident table.
License Automation Tool
Closes the loop on license deployment governance. New license files are uploaded, compared, approved, and deployed entirely within ServiceNow's existing RITM workflow — no out-of-band email chains, no audit gaps.
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✓RITM-driven approval workflow Users upload new license files as Request Items. Approval gates are enforced before any deployment reaches OpenLM.
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✓Automated comparison before deployment OpenLM compares old and new license files and surfaces differences before the deployment request is triggered.
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✓FlexLM supported · more license types coming Current support is robust for FlexLM. Additional license server types are on the roadmap.
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✓Complete audit trail inside ServiceNow Every deployment action is tied to a RITM record — who requested, who approved, when it deployed.
OpenLM Adapter Integration
Synchronizes engineering software usage data from OpenLM directly into the SAM Pro Engineering Application tables. Turns your Now Platform into a real source of truth for concurrent license consumption.
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✓SAM Pro Engineering tables populated automatically Includes
samp_eng_app_concurrent_usage, denial, and license tables. -
✓Automated data sync — no more spreadsheets Automated connection transitions your team from manual exports to a live governance pipeline.
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✓License optimization insights inside ServiceNow Granular usage data surfaced natively — identify underutilized pools without leaving the platform.
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✓Requires: ServiceNow SAM Pro Leverages the data schema provided by the SAM Pro suite.
Industries
Built for engineering-intensive organizations
The value of unified engineering software governance varies by industry. Here’s what it specifically means for yours.
Audit-ready, always
Precise usage tracking tied to user identities satisfies ITAR/EAR requirements. Every license access event is logged, timestamped, and available inside ServiceNow for audit response — without manual data gathering.
Eliminate license waste
OpenLM identifies zero-activity users, idle token pools, and misallocated CAD/PLM seats. Reclaim underutilized licenses and right-size your annual renewals with data-backed evidence — not assumptions.
Per-project cost allocation
Align real-time engineering software usage data with specific project codes directly inside ServiceNow. Accurate cost allocation without post-hoc reconciliation or finance team guesswork.
Governance for research software
Specialized simulation and research tools require the same governance rigor as enterprise applications. OpenLM extends SAM Pro coverage to these assets without custom integration work.
Technical architecture
The ServiceNow Connector Service
bidirectional data flow between OpenLM’s ETL pipelines and your ServiceNow instance.
Event-driven trigger management
The connector sends event triggers to the ETL service through Kafka to initiate data processing jobs — ensuring data is pushed when it changes, not on a polling schedule.
Automated data synchronization
Processed data is consumed from Kafka topics and pushed into your ServiceNow instance via secure REST APIs. No manual extraction or transformation required.
Dual auth support
Supports both OAuth 2.0 (Client Credentials) and Basic Auth for encrypted, persistent communication. Connection credentials are stored securely and persist across service restarts.
Stays within your ecosystem
Data never traverses third-party infrastructure. The connector maintains end-to-end control within your organization's controlled environment.
Roadmap
What's next on the Now Platform
currently in development — grounded in real customer needs from engineering-intensive organizations.
Live today
SAM Pro Adapter
Automatic population of 13 SAM Pro Engineering Application tables with real-time concurrent usage data.
Alerts Integration
License-critical alert ingestion with automated ServiceNow incident creation via Flow Designer. Listed on ServiceNow Store.
License Automation Tool (Cloud)
RITM-governed license file comparison and deployment for FlexLM environments. Listed on ServiceNow Store.
Coming next
ServiceNow ACC Plugin by OpenLM
This plugin uses ServiceNow’s own agents to "see" exactly what is happening on a user's computer. It feeds real-time data into OpenLM to identify idle software sessions with much higher accuracy.
Service Graph Connector
This is the "Gold Standard" for data integration. It automatically pushes OpenLM software data into the ServiceNow CMDB, ensuring their system of record is always accurate and up-to-date without any manual work.
ServiceNow Spokes
For customers who want to build their own custom automation, these "Spokes" allow them to easily plug OpenLM actions into ServiceNow’s Workflow Designer—letting them automate license tasks their own way.
Event Management Plugin
We are moving deeper into IT Operations (ITOM). This plugin connects OpenLM alerts directly to ServiceNow’s AIOps, allowing the system to intelligently predict and fix license issues before they impact the engineering team.
Get started
Engineering license governance belongs inside ServiceNow.
Talk to the OpenLM team, install from the ServiceNow Store, or see a live walkthrough of the full integration suite.
Install from ServiceNow Store
Free. Compatible with Zurich, Yokohama, and Xanadu.
View on Store →Install from ServiceNow Store
Automated license deployment via RITM. Cloud edition available now.
View on Store →FAQ
Common questions
Does this require ServiceNow SAM Pro?
The SAM Pro Adapter is built on the SAM Pro data schema and does require that license. The Alerts Integration and License Automation Tool work independently of SAM Pro and are available on any compatible ServiceNow instance.
Which engineering license server types are supported?
OpenLM supports FlexNet (FlexLM), Reprise RLM, DSLS, and a broad range of vendor-specific license managers. The License Automation Tool currently provides full support for FlexLM, with additional types on the roadmap.
How does duplicate alert suppression work?
A configurable Duplicate Alert Suppression Time window prevents identical alerts from generating repeated incidents in ServiceNow. The window is set per alert type and prevents noise in your incident queue without masking genuine new events.
Is license data secure in transit?
All data is transferred via encrypted REST APIs. The ServiceNow Connector supports OAuth 2.0 (Client Credentials) and Basic Auth. Data stays within your organization's controlled infrastructure — it does not pass through third-party systems.
What does implementation typically involve?
Installation is via the ServiceNow Store. You assign the required roles to an integration user, configure the ServiceNow Connector with your instance credentials, and establish the data sync. OpenLM provides installation documentation for each integration.
Can we run a proof of concept before committing?
Yes. The best starting point is a 1:1 technical session where we walk through your specific license server environment, the ServiceNow tables involved, and a realistic deployment scope. Book one using the link below.