Trouble Shoot Form: Agent Item 003 (Agent fails to connect to the OpenLM Server)


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Title Agent fails to connect to the OpenLM Server
Category Permissions and Roles.
Date March 12, 2013
Handled by
Relevant Links
Applies to license managers FLEXlm, FLEXnet publisher, IBM LUM, HASP, RLM, Sentinel RMS, LM-X, DSLS
Applies to license model Floating licenses, Network licenses, Concurrent licenses
Symptoms Can not set a connection between OpenLM Server and OpenLM Agent.
Observed during investigation No license usage presented in OpenLM Agent,
“Check connectivity…” button yields an error,
Other general Agent malfunctions
Trouble shoot process

Connectivity issues

OpenLM Agent connectivity issues can manifest in many ways, but are summarized as general Agent malfunction. Such connectivity issues may be caused by the following reasons:
1. Incorrect server name or address
2. Firewall blocks the OpenLM Server or the Agent port.
3. A proxy server blocks the Agent requests.
4. .NET Framework not installed on the OpenLM Agent machine


If you encounter connectivity issues, Please act according to the following checklist:
1. Make sure that .NET Framework not installed on the OpenLM Agent machine
2. Make sure that the server name and address are correct.
3. Make sure that the port is open:
3a. Try disabling the firewall temporarily.
3b. Enter “Control Panel” → “System and Security” → “Windows Firewall” → “Advanced settings”.
3c. If the port isn’t defined under the “‘Inbound Rules” open the port by adding a New Rule using the “New Rule” button located on the lower right side of the screen as depicted below:

If connectivity issues persist, and a Proxy Server is configured on your machine, ensure that it is not blocking the OpenLM server; Open the OpenLM Agent Configuration window and uncheck the “Use local computer’s proxy settings” box as depicted below:

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